The company's social impact report showed that it helped 324 million people access vaccines and trusted information about COVID-19, provided US$ 66 million in grants, donations, product credits and discounts to social impact organizations, and maintained an expanded commitment with anti-racism into an actionable company-wide strategy
Twilio (NYSE: TWLO) (LTSE: TWLO), the leading global cloud communications platform, announces its 2021 Impact and DEI Report, noting that 7624 organizations used Twilio's technology and funding platform to help 511 million people in 2021, representing 15% of the world's population, and a 92% increase in people reached compared to last year. The report reveals how Twilio's integrated impact model – which aligns social impact programs with revenue to reinvest in social impact – has enabled the company to support nonprofits, provide crisis support and connect people to resources that can change their lives. in all 195 countries of the world. The report also provides a guide for other companies looking to integrate an anti-racist framework at the corporate level, using Twilio's work that translates anti-racism from an idea to a company-wide strategy as a case study.
Twilio.org, the social impact team at Twilio, is the engine behind social impact builders at nonprofits, social enterprises, international NGOs and more, providing digital engagement tools and financial resources that power their reach. and impact. In 2021, the company supported 7624 organizations with technology and funding, provided US$ 66 million in grants, donations, product credits and discounts to social impact organizations, provided 17 billion messages for good and its employees provided 7553 hours of volunteer service. in their communities through WePledge 1%, the company's employee impact program.
“At Twilio, we believe that business should leave society better than we found it,” says Erin Reilly, chief social impact officer at Twilio. “That's why we align social impact with the way we run our business, to ensure that as the company grows, our positive impact on society also increases. When you consider the ripple effects (more organizations doing good in our communities and our employees feeling proud to work here), the return on investment is remarkable.”
Highlights from the 2021 Impact and DEI Report include:
- Pathway to vaccinating 1 billion people against COVID-19. Twilio has helped 324 million people access vaccines and trusted information about COVID-19, making significant progress towards its bold goal of helping one billion people get vaccinated. To date, 1270 organizations use Twilio products to support vaccine outreach. With US$ 18 million in funding committed to organizations such as GAVI, the Vaccine Alliance, in support of COVAX, Twilio has supported large global and grassroots organizations, driving better outcomes across the vaccine lifecycle. From supply to distribution, Twilio's funds and technology have helped bring vaccines to marginalized and underserved communities and increase global vaccine equity;
- Build an anti-racist company. In 2021, Twilio turned its commitment to becoming an anti-racist organization into a framework, incorporating anti-racism principles into the strategic decision-making and goal-setting processes used by each team. Twilio has developed and expanded programs to educate employees about anti-racism, the most effective way to move from theory to practice. As a result, 86% of the leaders attended an anti-racism workshop and 83% of the Twilions (company team members) have a better understanding of what anti-racism is and how Twilo is becoming an anti-racist company. Twilio has also invested in programs to promote equitable experiences, including RiseUp, a 12-month career development and leadership development program for black and Latino Twilions. The program resulted in the retention of 94.5% from this group, a significant step towards the company's broader goal of developing future Twilio leaders.
“We believe anti-racism is the future of DEI,” says Lybra Clemons, chief diversity officer at Twilio. “We began our journey to build an anti-racist organization last year, and this report shares insights from our playbook so that other companies can learn from our side.”
To learn more about how Twilio incorporates social impact and business DEI to increase impact, visit: www.twilio.org/impact/2021-report/.
