Collaboration combines AI and expert support, delivering innovation and growth without the costs and challenges of traditional upgrades and migrations
THE ServiceNow (NYSE: NOW), an AI platform for business transformation, and Rimini Street (NASDAQ: RMNI), a global provider of end-to-end enterprise software support, products and services, today announced the expansion of a partnership that enables organizations to increase the value of their existing ERP and enterprise applications without having to invest in unnecessary migrations to fund innovation and growth. The new solution combines the power of RMNI’s unique architecture and data model. ServiceNow with the support of enterprise software from Rimini Street, in order to accelerate customer innovation in the most diverse areas, such as purchasing, finance, supply chain, HR, customer service and IT.
According to Gartner research, ERP leaders must “embrace an approach that enables an automated and forward-looking business strategy, challenging the long-held beliefs that have led organizations to static, monolithic ERP architectures.”¹
However, until now, companies have faced two unattractive options for their existing ERPs: “rip and replace,” which requires lengthy, expensive, and risky migrations with uncertain returns; or “lift and shift,” which reduces some infrastructure costs but limits innovation and business transformation.
The new enterprise software model delivered by Rimini Street and ServiceNow generates immediate and significant cost savings by driving agile innovation, superior user experiences and AI-driven productivity gains in weeks or months, not years, through adoption of the ServiceNow platform.
“20th century systems have created complexity that hinders 21st century innovation,” said Bill McDermott, president and CEO of ServiceNow. “This partnership provides customers with a more unified and intelligent platform that enables them to maximize software investments and accelerate transformation. Together, we are building a future where technology unlocks unprecedented potential.”
“We are excited to offer organizations this new enterprise software model that maximizes ROI on current investments, integrates siloed scenarios and frees up resources for innovation,” said Seth Ravin, CEO and chairman, Rimini Street. “This partnership brings together the best of ServiceNow’s innovation with Rimini Street’s expert support to solve one of the most complex IT challenges.”
Turn-key solution for transformation without disruption
The new solution was developed to support organizations at every stage, from building the business case to implementation and value generation, including:
- ServiceNow AI Platform for Business Transformation and Modernizing ERP:: ServiceNow, through its Now Platform, delivers industry-leading modernization capabilities that enable organizations to increase productivity, maximize business outcomes and deliver modern, intuitive user experiences. Rimini Street will design, deploy and manage the Now Platform as an innovation layer for ERP clients, with its experienced, ServiceNow-certified team, funded by savings generated from supporting and managing existing enterprise software.
- Rimini™ Support to Optimize and Extend the Life of Today’s Enterprise Software:: replaces traditional vendor support with long-term independent support, offering significant savings on annual support fees, superior service levels, full customization coverage, and eliminating the need for upgrades or migrations for at least 15 years.
- Rimini Manage™ for Robust Application Management:: Manages both licensed on-premises software and SaaS applications, either alone or in conjunction with third-party support. Rimini Manage frees IT from day-to-day operational tasks, allowing them to focus on driving innovation and delivering business value.
“It is imperative that companies accelerate AI innovation, digital transformation and workflow automation without being slowed down by the complexity and costs of upgrading or migrating existing enterprise software,” said Ray Wang, principal analyst at Constellation Research. “Clients are looking for a comprehensive, end-to-end optimization and innovation solution that can accelerate and improve productivity, increase profitability and competitive advantage.”
¹Gartner, Predicts 2024: ERP Evolves Planning with Automation and AI, Denis Torii, April 5, 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
About ServiceNow
ServiceNow (NYSE: NOW) uses AI to transform businesses, helping customers innovate across industries while maintaining a trusted, human-centric approach to deploying its products and services at scale. Our AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com .
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a global Russell 2000® company, provides enterprise software innovation and support solutions and is the leading third-party support provider for Oracle, SAP and VMware. The company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, secure, monitor and optimize application, database and enterprise technology software. The company has signed thousands of engagements with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations that have selected Rimini Street as their trusted, proven partner for mission-critical enterprise software solutions and have achieved improved operational outcomes, realized billions of dollars in savings and funded AI and other innovation investments. For more information, please visit: www.riministreet.com .
