The city hall of Uberlândia (MG) is in the implementation phase of a new system to qualify the services to the citizen. The solutions will allow a reduction in telephony costs and also an integrated service to the population in voice, email and social networks, such as WhatsApp and Messenger. The new system also allows for a more complete management for the municipality, with reports on the performance of attendances and media recording, with the possibility of backup on the city hall server for future consultations if necessary.
Dìgitro Tecnologia, a company specialized in solutions for Contact Center and unified communication, is responsible for providing the solution that will qualify the service provided by the city hall of Uberlândia.
The service provides for the integration of the City Hall with other municipal departments and structures in a single Contact Center. It is also planned to issue reports and manage the services provided to the citizen of Uberlândia.
“We follow management trends for Smart Cities and we believe that technology can greatly help city halls to improve their service to citizens”, says Dígitro's director of market relations, Octavio Carradore. One of the innovations available with Dìgitro's solution is the implementation of a Chatbot to serve the citizen, with relevant information through a database as soon as contact is made with the city hall.
