– Project included the integration of the Ploomes CRM solution and the TOTVS Protheus ERP platform, promoting the synchronization of all data on people, companies, proposals, billing and stock held by the company. Systems integration was carried out through the Integra.Sky platform, developed by Sky.One
– Integration allowed consistent results such as an increase in the conversion rate, greater customer security, more attractive prices and freedom for the Ploomes internal team to work in the core business of the business with greater performance
With the objective of offering more security and agility in customer service, blooms, the largest CRM company in Latin America, has just completed the integration of its systems through the Integra.Sky, offered by Sky.One, a company specialized in the development of technological platforms for the digital evolution of companies. The project included the integration of the solution Blooms CRM and the TOTVS Protheus ERP platform, promoting the synchronization of all data on people, companies, proposals, billing and stock held by the company.
According to Ploomes' CEO, Matheus Pagani, the integration of internal systems was extremely important at the time of sales, guaranteeing a higher quality service to the customer. “We started to integrate internally, but this is not our core business. Therefore, the demand for the development of integrations allocated a lot of time and internal resources, taking the team's focus away from the development and continuous improvement of our software”, he explains.
When looking for a solution that offered a more robust and secure system and software integration service, Ploomes opted for the Integra.Sky platform. “The project led by Sky.One enabled us to offer our services more quickly and assertively to our customers. We increased our conversion rate, made a more accessible service available and allocated the team to continue improving our product”, says the executive.
Integration benefits
For Pagani, the main objectives of the company with the systems integration were achieved, promoting greater customer safety, more attractive prices and freedom for the company's internal team to operate in the core business with greater performance.
In addition, the Head of Sales and Marketing at Sky.One's Integra.Sky division, Robson Del Fiol, points out that the connectivity provided by the platform is directly available to Ploomes' sales, deployment and customer success teams. “The implementation of Integra.Sky in Ploomes' systems provided greater speed in the preparation and closing of proposals, faster and fewer errors, as well as less support and more products to offer in the sales, implementation and customer success sectors, respectively”, guarantees .
Another important advantage achieved was the reduction in the time of the business closing cycle, which previously had to wait for an integration project, in addition to adding scale in deliveries and a more accessible offer to the end customer. “In this partnership with Sky.One, we were able to increase our performance and, consequently, our customers gained more security, agility, cost reduction and visibility of what is happening in real time for error prevention, problem anticipation and proactive management. ”, concludes the executive.
