Innovations enable collaboration with colleagues, customers and partners – no matter where, when or how they work
Salesforce, the global benchmark in CRM, announced new features that integrate Slack into Salesforce products and solutions targeting multiple industries, as well as new Slack that improve collaboration across organizational boundaries and empower teams to embrace asynchronous work.
“Our mindset about work has shifted from where you go to something you do,” said Bret Taylor, President and CEO of Salesforce. “Every business needs a digital hub to connect its employees, customers and partners and thrive in a world of work anywhere. Organizations around the world build their digital hubs on Salesforce and Slack so they can work better and grow faster.”
Following the August release of new Slack integrations in Sales, Services, Marketing and Analytics (Tableau), Salesforce has released integrations across most of its products, including Commerce, Experience, Platform, Trailhead, MuleSoft and Quip, and into its clouds and products for sectors such as Sustainability, Corporate and Investment Banking, Health and Life Sciences, Philanthropy, Non-Profit Organizations and Education.
Also being released is a series of new Slack features designed to provide customers with the tools they need to thrive in this new era of primarily digital working. Clips are a new way to easily create and share audio, video and screen recordings on any channel or DM in Slack, allowing people to work more flexibly, at their own pace.
GovSlack is a version of Slack that meets the strictest security and compliance needs of the US government and the agencies it works with. And a number of enhancements to Slack Connect make it easier than ever to create and manage connections, even with customers and partners not yet using Slack.
“Building your digital hub means thinking carefully about the digital infrastructure that connects everyone in your business, helping them find new ways to innovate, collaborate and stay connected,” said Stewart Butterfield, CEO and Co-Founder of Slack. “This is a unique opportunity for each company to reinvent itself and make work more flexible, inclusive and productive. There couldn't be a more exciting time for Salesforce and Slack to come together to help all companies succeed in this new, digitally driven world.”
When organizations needed to make a sudden shift to teleworking in 2020, most simply translated office-based routines into the virtual world. Today, it is clear that the workplace will never go back to what it was. With nine out of 10 companies planning a hybrid model for the future, organizations need to reinvent the processes and tools they previously depended on – such as face-to-face meetings, company-wide emails and strategic off-sites – for the primarily digital world.
