Much more than a supplier, MV works together with the institution, placing the patient at the center of care
The health sector is increasingly maturing, seeing the benefits of Digital Transformation, essential to optimize processes, improve care and gain efficiency for the well-being of patients. A reference in Rio Grande do Sul, the Mãe de Deus Hospital reaps the benefits of technology and celebrates one year of the Mãe 360° project. Created with the concept of caring, it establishes lines of specific treatments for patients, who are monitored even after they are discharged from the hospital, and promotes more comfort, autonomy and humanization in care.
The project involves the Mãe 360° application, which allows patients to have access to their entire health history in the palm of their hand and to truly be the owner of their data. So far, 12,154 downloads of the application have been carried out, that is, there are more than 12 thousand lives closely monitored by specialists.
Before the service, patients pre-register through the Mãe 360° app, when they arrive at the institution they register their presence through the check-in at the One Touch totem located at the reception. The initiative automated self-service processes such as pre-registration, visit control and access management, avoiding queues and promoting independence in assistance.
The application's success also culminated in the restructuring of the physical space of the service, which ranges from the visual and intuitive identity of the unit, which receives an average of 5,500 patients per month. In administrative terms, the Hospital also reduced the use of plastic, paper and metal due to the elimination of badges, which amounted to 7,000 units per month and the digitization of exams.
Among the information integrated into the Mãe 360° app are the patient's physical characteristics, notice of their comorbidities and allergies, the list of medications in use, the tests performed, the schedules for scheduling appointments and tests. In addition, the features available involve medication schedule alerts, the possibility of scheduling appointments and exams, and carrying out early check-ins, optimizing the flow of the unit.
Another possibility of the technology is the 24-hour Telemedicine, through which both doctors can assist patients remotely, and the Navigator Nurse, recently inserted in the Mãe de Deus process and who seeks to manage the journey of patients looking for specific lines of treatment. and, which reduces the need for face-to-face assistance at the institution, generating comfort and safety for users.
For Emerson Zarour, Director of Innovation at MV, technological advances are transforming the future of health. “Today there are several technological platforms that make our lives easier, in health it would be no different. The solutions make the hospital and the patient have closer contact even from a distance, allowing quick access to data, in addition to offering the possibility of immediate clinical care through telemedicine”, informs Zarour.
“The application brought us a new concept of health care and management. It brings differentiated benefits that no hospital in Rio Grande do Sul has. Customers can follow their exams, their care histories, control medications, the main health indexes, their indicators, schedule appointments, exams, have direct assistance with the emergency, that is, it has a multichannel in a single application that facilitates the day by day and the well-being of our client", emphasizes Dr. Mariele Chrischon, Director of Relations with Physicians and Clients at Hospital Mãe de Deus.
All the technology that supports the project comes from MV, a multinational focused on the digital transformation of the health sector in Brazil and Latin America. The solutions used by the hospital and patients are from Global Health, a MV platform, whose premise is “care for the patient and not the disease”. In addition to the Mãe 360° project, the hospital also uses MV's ERP, SOUL MV, the hospital management system responsible for the entire organization of the institution's processes.
