Itaú Unibanco will train thousands of employees in advanced cloud technologies to enhance innovation in its business lines, including Rede, one of the largest providers of electronic payments in Brazil
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. (NASDAQ: AMZN), announced that Itaú Unibanco Holding (NYSE: ITUB), Latin America's largest bank, has selected AWS as its strategic provider term cloud computing. Itaú Unibanco will use the world's leading cloud to accelerate its digital transformation and improve the banking experience of its 56 million customers worldwide. As part of the 10-year agreement, which expands the bank's relationship with AWS, Itaú Unibanco will migrate most of its mainframe IT infrastructure and data centers to the cloud.
Itaú Unibanco will also take its main banking platforms, call center solutions, online and mobile banking applications to AWS, creating a more flexible and efficient technological architecture that will help the bank to introduce new services to the customer more quickly and with lower operating costs. In addition, the bank will take advantage of AWS infrastructure and the breadth of its services, including analytics, machine learning, serverless, containers, managed database, processing, storage and security, to capture information and insights that allow the development of new ones. lines of business and applications securely and within regulatory compliance. The bank also plans to train thousands of its employees, in addition to the 1,300 professionals already trained in advanced cloud technologies, to stimulate and accelerate innovation.
The institution is expanding the use of AWS 'broad portfolio of resources across all lines of banking, credit cards and insurance businesses, as well as across all of its subsidiaries, such as Rede, one of the largest providers of electronic payment solutions in Brazil. . Itaú Unibanco uses the Amazon Elastic Compute Cloud (Amazon EC2) to provide secure and scalable computing capacity for the Pix, Brazil's first national instant digital payment platform that helps reduce dependence on cash and credit card transactions.
Likewise, Itaú Unibanco uses the Amazon Elastic Container Service (Amazon ECS) and AWS Lambda (AWS serverless computing service) to quickly launch and scale new financial service offerings, including the iti, the bank's free digital account platform that allows users to scan QR codes to easily and securely pay for products and services, as well as transfer funds.
By modernizing Credicard, one of the largest credit card platforms in Brazil, on AWS, Itaú Unibanco is creating a digital payments and banking services platform that can easily incorporate new features to meet customers' needs. Looking ahead, Itaú will migrate from legacy databases to native AWS cloud banks, such as Amazon Aurora (AWS relational database) and Amazon DynamoDB (AWS key-value database, which offers single digit millisecond performance at any scale with built-in encryption and data recovery).
Itaú Unibanco is also taking advantage of AWS 'machine learning and analysis technologies to gain deeper insights into its customers' banking needs and offer more personalized experiences. For example, the bank is using Amazon SageMaker (an AWS service that allows data scientists and developers to quickly build, train and deploy machine learning models) to identify patterns in customers' individual banking habits and then use that information to proactively assist service chatbots, offer assistance and provide faster and more accurate answers to customer questions.
“The banking industry needs to deliver value to customers, and AWS helps us optimize time to value all aspects of our business, while extending the benefits of digital payments to our customers. We are looking for a complete digital transformation at AWS, moving away from legacy mainframe technology and using its service portfolio to gain insights and agility that will make us even more responsive to our customers' needs. At the same time, we are investing in our employees, training them in the most advanced cloud technologies so that they can continuously innovate on behalf of the individuals and companies we serve ”, says Candido Bracher, CEO of Itaú Unibanco.
“AWS is helping Itaú Unibanco to offer the transformative benefits of online banking and digital payments to its customers in Latin America and around the world. When migrating its main applications to the world's leading cloud, Itaú Unibanco can count on proven performance, in addition to AWS's unmatched scale and portfolio of capabilities to complete its transformation into an agile and more customer-centric business, ”said Andy Jassy, CEO of Amazon Web Services.
