With BPO alone, the revenue of the company's legal division has grown year after year and brings in its portfolio, important clients such as Petrobras, LATAM and McDonald's
With the objective of contributing to the legal efficiency of organizations, Benner, a Brazilian company that provides software solutions and services that transform company processes into results, has gained increasing prominence in this market, consolidating itself as one of the main players of the segment. With an innovative offer of integrated BPO, RPA, AI and Analytics solutions and services, Benner's legal unit has important clients such as Petrobras, LATAM and McDonald's. Through BPO, we changed the face of the sector, the client is understanding how much the combination of technology and services makes a difference in their results.
According to the Director of Legal Market and BPO of Benner, Ivan Pires, the company has been tracing a history of success over the years, and, today, has two promising offers to the market, which include software and services. In the technological area, the highlight is Benner's judicial management platform (Corporate and Smart), which aims to automate company processes, generating more productivity and security in managing the flow of documents and legal proceedings. The offer of services has been gaining strength in recent years, as the company started to develop specialized services to serve clients in the legal sector, especially through its Operational BPO, which aims at Legal Efficiency, Judicial Calculations that optimize errors and generate quick responses and judicial assistance and the Strategic BPO, focused on credit recovery, professional agents, among others. "The main objective of the Operational BPO is to remove activities that do not add value to in-house lawyers, so that they gain time to carry out more strategic functions. Therefore, we use robotic technologies to automate these operational spheres, making use of algorithms, in addition to innovative Artificial Intelligence and RPA resources”, emphasizes Pires.
For the executive, through cutting-edge technologies it is possible to carry out various activities that represent a gain in legal efficiency and cost reduction. With regard to judicial calculation, Benner has a team of specialists who work with the objective of obtaining greater assertiveness in labor, administrative and tax calculations. “When we talk about BPO for the market, it's not just about automating the client's work, but about achieving gains in operations, scale, legal efficiency and especially a results SLA, where the client monitors deliveries in real time. Basically, today we integrate technology and service to deliver processes, systems and people to the market, all through a single company and in a contract that brings competitive advantages to the customer”, he explains.
Benner legal solutions: efficiency and assertiveness in processes
According to Pires, the legal solutions developed by Benner are generally indicated to companies that need a precise management of their actions, the decision-making of agreements through Jurimetric methods and with that have a reduction of their financial provision. In this way, the implementation of the legal platform, as well as the BPO services, occurs first through the diagnosis stage with the client, followed by the proposed presentation of the project that best fits the company's needs.
For this year, Benner's purpose continues to be the consolidation of the legal unit. “From the middle of the year, we want to accelerate the offer of digital solutions, aimed at law firms in particular. We are optimistic about the news to come and ready to meet the new demands of the legal market”, concludes the executive.
About Benner – Among the largest Brazilian providers of solutions in management software, services and process transformation, with a focus on vertical healthcare markets (operators and hospitals); legal; HR; logistics and supply chain; ERP; and corporate tourism. There are more than 1,500 employees, who work in the three technology development centers and in offices located in São Paulo, Barueri (SP); Brasilia DF); Blumenau (SC); Curitiba, Maringá (PR); João Pessoa (PB); and Rio de Janeiro (RJ), in addition to sales channels in the main national economic centers.
