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Study shows how the use of Copilot reduced risk analysis time by more than 50%, with significant gains in productivity and quality.<\/em><\/p>\n The Bank of Queensland, an Australian institution serving 1.4 million customers, implemented artificial intelligence solutions to enhance risk analysis and increase operational efficiency. A collaboration with Microsoft researchers resulted in a groundbreaking study on the impact of Copilot, an AI assistant, on the performance of analysts at the bank. The bank tested the use of Copilot, a generative AI-based tool, to accelerate the root cause analysis process, essential for identifying failures and improving the customer experience.<\/span><\/p>\n \u201cThis process is essential to maintaining high standards of customer satisfaction and operational excellence,\u201d says Bernadette Demasi, Head of Group Technology Partnership Programs at Bank of Queensland.<\/p>\n The study involved two groups: one with access to Copilot and one without. Both groups were challenged to analyze a simulated risk scenario involving loan approval delays and identify the contributing factors. The results were impressive: the analysts who used Copilot completed the task 51.8% faster than the others, with higher-quality and clearer analyses.<\/p>\n In addition to speed, more than a third of analysts using Copilot found the task less exhausting, and 93% said the tool improved the quality of their analysis and reduced effort. All participants with access to AI said they wouldn't want to perform this type of task without Copilot in the future.<\/p>\n \u201cAdding capacity through AI allows us to overcome resource constraints and gives our teams more time to focus on higher-value work,\u201d adds Bernadette.<\/p>\n The study reinforces the importance of providing targeted guidance on AI use, developing specific prompts and providing ongoing support to teams. To achieve the best results, it's essential to guide teams in adopting the technology, promoting strategic use, and expanding the possibilities for applying artificial intelligence in the corporate environment.<\/p>\n