{"id":70024,"date":"2023-12-01T07:35:58","date_gmt":"2023-12-01T10:35:58","guid":{"rendered":"https:\/\/abes.org.br\/?p=70024"},"modified":"2023-11-22T07:43:40","modified_gmt":"2023-11-22T10:43:40","slug":"cios-e-ctos-nao-querem-mais-lidar-com-multiplos-fornecedores-de-servicos-e-suporte-de-software-aponta-nova-pesquisa","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/cios-e-ctos-nao-querem-mais-lidar-com-multiplos-fornecedores-de-servicos-e-suporte-de-software-aponta-nova-pesquisa\/","title":{"rendered":"CIOs and CTOs no longer want to deal with multiple software service and support providers, new research finds"},"content":{"rendered":"

IT leaders seek to consolidate support and services from a single vendor to achieve greater agility, control vulnerabilities and improve cost efficiency<\/i><\/p>\n

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, a leader in independent support for Oracle and SAP software products, and a Salesforce and AWS partner, announced the results of the Censuswide Buyers Sentiment Survey, \u201cIT leaders are considering a new support and services model<\/a>\u201d, which analyzes the challenges related to ERP and database support, supplier relationship management and the need for a more assertive model of IT support and services. The survey was carried out with a sample of more than 600 respondents in the USA, made up of CIOs and CTOs from companies with revenues above US$ 250 million. It is the second part of the Censuswide report series, which previously published the \u201cOrganizations want more control over their IT roadmap<\/a>\u201d.<\/u><\/u><\/p>\n

The survey results show that organizations are balancing an increasing number of vendors, products and services in the enterprise application portfolio, putting pressure on current models and straining the IT budget. About three-quarters of respondents say these models are inadequate to support IT and business needs.<\/u><\/u><\/p>\n

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\u201cOver the past decade, companies have implemented an increasing number of enterprise software systems and technologies to manage their businesses. This has left them dependent on a tangled network of mission-critical suppliers and service providers,\u201d said David Rowe, EVP, global transformation manager and chief product officer. \u201cThe data illustrates that this model is simply not working for the enterprise customer. Without the right effort between providers, more responsibility is placed on the IT leader to coordinate and manage the various systems and providers. Today, there is a better alternative: consolidating support and services into a single strategic partner that prioritizes business success and works closely to help plan and execute a digital transformation roadmap that meets the company's objectives.\u201d<\/u><\/u><\/p>\n

CIOs and CTOs say multi-vendor services and support model lacks agility and accountability<\/strong><\/u><\/u><\/p>\n

Key findings include:<\/u><\/u><\/p>\n