{"id":63848,"date":"2023-06-22T08:45:35","date_gmt":"2023-06-22T11:45:35","guid":{"rendered":"https:\/\/abes.org.br\/?p=63848"},"modified":"2023-06-01T08:50:38","modified_gmt":"2023-06-01T11:50:38","slug":"digitro-lanca-quarta-geracao-de-contact-center-para-pequenos-negocios","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/digitro-lanca-quarta-geracao-de-contact-center-para-pequenos-negocios\/","title":{"rendered":"D\u00edgitro launches fourth generation contact center for small businesses"},"content":{"rendered":"

The tool was developed with a focus on the customer's digital journey and ensures service performance management for both social and traditional networks such as voice and video<\/em><\/p>\n

Integrate several digital and traditional channels in customer service and relationship into a single system, saving time, control and agility. This is the proposal of Neo Interact, D\u00edgitro Tecnologia's fourth-generation contact center solution that hits the market to facilitate the relationship between companies and their customers. With a contemporary and intuitive interface, the software unites voice, chat, video and social media services such as WhatsApp, Messenger and Telegram in a single environment, which optimizes the management of the service performed by robots or humans (PAs - or positions of service).<\/p>\n

\"\"

Credit: Disclosure<\/p><\/div>\n

O\u00a0Neo Interact<\/a>\u00a0will be launched during Empreende Brasil, an event that brings together specialists in entrepreneurship and innovation in Florian\u00f3polis, on May 27th. During the meeting, the tool will be presented to retail and commerce companies, with a three-month trial offer for customers who contract the service with the operator Pleno. Those interested will be able to try the tool free for one month for those who register in this link<\/a>.<\/p>\n

\u201cNeoInteract hits the market as a new contact center product. It operates in the cloud, as \u00a0Software as a Service<\/em>\u00a0(SAAS), which allows an optimization of resources and processes. It is an evolution born from D\u00edgitro's 45 years of experience in this market\u201d, says D\u00edgitro's product manager, Giovane Marangoni.<\/u><\/u><\/u>\u00a0<\/u><\/p>\n

In this first phase, Neo Interact will have receptive voice and chat service. The application will allow integration with customer service robots, such as the chatbot and IVRs from D\u00edgitro's Persona 3, which allow the automation of the relationship with the public.<\/u><\/u><\/u>\u00a0<\/u><\/p>\n

\u201cMore and more companies of all sizes saw the need to expand their service channels, also using social media. During the pandemic, this process has accelerated a lot. Neo Interact meets this need, mainly with a focus on small and medium-sized companies\u201d, highlights Market Relations Director, Oct\u00e1vio Carradore.<\/p>\n

Neo Interact was born with a focus on customer journey management, including resources to measure the level of service satisfaction, without giving up a powerful operator performance management environment. With 100% operation in the cloud and a fully web interface, it allows remote access, streamlining and facilitating customer service directly from the company or at home office.\u00a0<\/u><\/u><\/u>\u00a0<\/u><\/p>\n

NeoInteract can be integrated with other software used by your company (such as Service Desk and CRM), converging information from different sources. The system also has resources for service through virtual assistants (ChatBot and VoiceBot), which allows automating the service of various services.<\/p>","protected":false},"excerpt":{"rendered":"

Ferramenta foi desenvolvida com foco na jornada digital do cliente e garante gest\u00e3o da performance de atendimento tanto de redes sociais como tradicionais como voz e v\u00eddeo Integrar diversos canais digitais e tradicionais no atendimento e relacionamento com os clientes em um \u00fanico sistema, com ganho de tempo, controle e agilidade. Essa \u00e9 a proposta […]<\/p>\n","protected":false},"author":10,"featured_media":63849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[4210,4209,1014],"class_list":["post-63848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coluna-4","category-ultimas-noticias","tag-chatbot-e-voicebot","tag-geracao-de-contact-center","tag-jornada-do-cliente"],"acf":[],"yoast_head":"\nD\u00edgitro lan\u00e7a quarta gera\u00e7\u00e3o de contact center para pequenos neg\u00f3cios - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abes.org.br\/en\/digitro-lanca-quarta-geracao-de-contact-center-para-pequenos-negocios\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00edgitro lan\u00e7a quarta gera\u00e7\u00e3o de contact center para pequenos neg\u00f3cios - ABES\" \/>\n<meta property=\"og:description\" content=\"Ferramenta foi desenvolvida com foco na jornada digital do cliente e garante gest\u00e3o da performance de atendimento tanto de redes sociais como tradicionais como voz e v\u00eddeo Integrar diversos canais digitais e tradicionais no atendimento e relacionamento com os clientes em um \u00fanico sistema, com ganho de tempo, controle e agilidade. 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