{"id":50870,"date":"2022-09-22T14:10:54","date_gmt":"2022-09-22T17:10:54","guid":{"rendered":"https:\/\/abes.org.br\/?p=50870"},"modified":"2022-09-15T22:14:46","modified_gmt":"2022-09-16T01:14:46","slug":"positivo-tecnologia-capacita-profissionais-para-suporte-avancado-em-assistencia-tecnica-e-aumenta-a-produtividade-da-area-em-30","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/positivo-tecnologia-capacita-profissionais-para-suporte-avancado-em-assistencia-tecnica-e-aumenta-a-produtividade-da-area-em-30\/","title":{"rendered":"Positivo Tecnologia trains professionals for advanced support in technical assistance and increases productivity in the area in 30%"},"content":{"rendered":"

In order to offer a personalized and quality service to customers, all contracted technicians are trained by the Positivo Technical Training School<\/i><\/p>\n

Adherence to digitization and the appearance of new companies in the last year directly impacted the technology sector with regard to specialized labor, opening up job opportunities for professionals in the area of Information Technology. According to the survey 'Mapa de Empresas', conducted by the Ministry of Economy, in 2021 alone more than four million new companies emerged. With 48.5% of them concentrated in the provision of services, the technology sector also grew with these new businesses.\u00a0<\/u><\/u><\/p>\n

To carry out this work, Positivo Tecnologia, a Brazilian technology company, has a structure specialized in providing services to small, medium and large companies, Positivo Tech Services. The business unit has a mixed technical assistance network that involves 1,400 outsourced professionals and 200 own technicians with the purpose of providing technical assistance to technological equipment of all brands in the market. Your biggest challenge working with this model is to ensure that the service is fast, considers the specific needs of each company and has the same level of quality for all customers and in any region of Brazil, regardless of how the professional is hired.\u00a0<\/u><\/u><\/p>\n

\"\"In this context, Positivo Tecnologia created the Positivo Technical Training School, to train and qualify 100% of the professionals hired to carry out technical assistance services. With the ECTP, the Company offers courses that will help them in the behavioral aspect, in the integration of the employee with the concepts, culture of Positivo Tecnologia and purpose of Positivo Tech Services, as well as to understand what is expected of the technician when dealing with customers from your portfolio. In addition, courses such as Administrative, Logistics, Finance, Defensive Driving and others that add value to the professional's career are offered.\u00a0<\/u><\/u><\/p>\n

\u201cThe strategy of training and improving the skills of these professionals is in line with our mission of offering quality and personalized services to our clients. All this structuring shows that we are prepared to meet the increased demand for technology, mainly in the corporate segments and public institutions\u201d, comments Marcos David, Director of Operations and Services at Positivo Tecnologia.\u00a0<\/u><\/u><\/p>\n

This service unit is capable of servicing the 4.6 million pieces of equipment supplied by Positivo Tecnologia and supported by its specialized and certified technicians. Since Positivo Tecnologia started this work, it has been possible to increase the productivity of the area in 30%, with important reflections in the improvement of service time, in all cities in the country, between the years 2018 and 2022.\u00a0<\/u><\/u><\/p>\n

The professional also receives specialized and personalized training on the devices manufactured by the Company, courses to service the Positivo Servers & Solutions line of servers, which qualifies the professional for services in Data Centers and with greater technical demand and criticality in relation to deadlines, and also, the learning dedicated to each specific project contracted and the multibrands used by Positivo Tecnologia's customers. That is, in addition to the technical specialization that the professional has in his area, after being registered at the Company's base, he receives initial training to improve and level his knowledge, understand the requirements of information security and aspects of the LGPD, and improve himself in relation to the specific device that will operate.\u00a0<\/u><\/u><\/p>\n

All the materials used in the training are created by specialists from the Company, who have over 30 years of expertise in the technology market, and taught in distance learning and face-to-face mode, held at the unit in Alphaville \u2014 SP and in Curitiba-PR.<\/p>","protected":false},"excerpt":{"rendered":"

Para oferecer um atendimento personalizado e de qualidade aos clientes, todos os t\u00e9cnicos contratados s\u00e3o treinados pela Escola de Capacita\u00e7\u00e3o T\u00e9cnica Positivo A ades\u00e3o \u00e0 digitaliza\u00e7\u00e3o e o aparecimento de novas empresas no \u00faltimo ano, impactaram diretamente o setor de tecnologia no que diz respeito \u00e0 m\u00e3o-de-obra especializada, abrindo oportunidades de trabalho para os profissionais […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[],"class_list":["post-50870","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias"],"acf":[],"yoast_head":"\nPositivo Tecnologia capacita profissionais para suporte avan\u00e7ado em 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