{"id":48198,"date":"2022-07-22T13:31:54","date_gmt":"2022-07-22T16:31:54","guid":{"rendered":"https:\/\/abes.org.br\/?p=48198"},"modified":"2022-07-14T23:36:25","modified_gmt":"2022-07-15T02:36:25","slug":"prefeitura-de-uberlandia-adota-solucoes-digitais-para-qualificar-o-atendimento-ao-cidadao","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/prefeitura-de-uberlandia-adota-solucoes-digitais-para-qualificar-o-atendimento-ao-cidadao\/","title":{"rendered":"Uberl\u00e2ndia City Hall adopts digital solutions to improve citizen service"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-48199 aligncenter\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/07\/unnamed-5.jpg\" alt=\"\" width=\"489\" height=\"326\" srcset=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/07\/unnamed-5.jpg 489w, https:\/\/abes.org.br\/wp-content\/uploads\/2022\/07\/unnamed-5-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 489px, 100vw\" \/><\/p>\n<p>The city hall of Uberl\u00e2ndia (MG) is in the implementation phase of a new system to qualify the services to the citizen. The solutions will allow a reduction in telephony costs and also an integrated service to the population in voice, email and social networks, such as WhatsApp and Messenger. The new system also allows for a more complete management for the municipality, with reports on the performance of attendances and media recording, with the possibility of backup on the city hall server for future consultations if necessary.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-48200 alignleft\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/07\/unnamed-1-1.jpg\" alt=\"\" width=\"347\" height=\"237\" \/>D\u00ecgitro Tecnologia, a company specialized in solutions for Contact Center and unified communication, is responsible for providing the solution that will qualify the service provided by the city hall of Uberl\u00e2ndia.<\/p>\n<p class=\"m_-253938143090431973ql-align-justify\">The service provides for the integration of the City Hall with other municipal departments and structures in a single Contact Center. It is also planned to issue reports and manage the services provided to the citizen of Uberl\u00e2ndia.<u><\/u><u><\/u><u><\/u>\u00a0<u><\/u><\/p>\n<p class=\"m_-253938143090431973ql-align-justify\">\u201cWe follow management trends for Smart Cities and we believe that technology can greatly help city halls to improve their service to citizens\u201d, says D\u00edgitro&#039;s director of market relations, Octavio Carradore. One of the innovations available with D\u00ecgitro&#039;s solution is the implementation of a Chatbot to serve the citizen, with relevant information through a database as soon as contact is made with the city hall.<\/p>","protected":false},"excerpt":{"rendered":"<p>A prefeitura de Uberl\u00e2ndia (MG) est\u00e1 em fase de implanta\u00e7\u00e3o de um novo sistema para qualificar os servi\u00e7os ao cidad\u00e3o. As solu\u00e7\u00f5es v\u00e3o permitir uma redu\u00e7\u00e3o nos custos com telefonia e tamb\u00e9m um atendimento integrado \u00e0 popula\u00e7\u00e3o em canais de voz, e-mail e redes sociais, como WhatsApp e Messenger. O novo sistema tamb\u00e9m permite uma [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[2878,3120,3119,146],"class_list":["post-48198","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias","tag-comunicacao-unificada","tag-gestao-para-cidades","tag-olucoes-para-contact-center","tag-solucoes-digitais"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prefeitura de Uberl\u00e2ndia adota solu\u00e7\u00f5es digitais para qualificar o atendimento ao cidad\u00e3o - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abes.org.br\/en\/prefeitura-de-uberlandia-adota-solucoes-digitais-para-qualificar-o-atendimento-ao-cidadao\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prefeitura de Uberl\u00e2ndia adota solu\u00e7\u00f5es digitais para qualificar o atendimento ao cidad\u00e3o - ABES\" \/>\n<meta property=\"og:description\" content=\"A prefeitura de Uberl\u00e2ndia (MG) est\u00e1 em fase de implanta\u00e7\u00e3o de um novo sistema para qualificar os servi\u00e7os ao cidad\u00e3o. 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