{"id":45269,"date":"2022-05-03T22:16:55","date_gmt":"2022-05-04T01:16:55","guid":{"rendered":"https:\/\/abes.org.br\/?p=45269"},"modified":"2022-05-03T22:19:02","modified_gmt":"2022-05-04T01:19:02","slug":"solucao-para-canais-digitais-usando-interface-de-voz-e-ia-e-o-desafio-proposto-a-alunos-da-fiap-pelo-cpqd-e-plusoft","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/solucao-para-canais-digitais-usando-interface-de-voz-e-ia-e-o-desafio-proposto-a-alunos-da-fiap-pelo-cpqd-e-plusoft\/","title":{"rendered":"Solution for digital channels using voice and AI interface is the challenge proposed to FIAP students by CPQD and Plusoft"},"content":{"rendered":"<p class=\"m_1238439472887228312ql-align-justify\">Develop a solution for automating customer service journeys in digital channels, using Artificial Intelligence and voice interfaces as a differential in the relationship between people. This is the challenge proposed to students of the FIAP Systems Analysis and Development course, which has been conducted in the current academic year by this higher education institution in partnership with CPQD and Plusoft, a Human Experience company (HX) specialized in omnichannel customer relationship solutions.\u00a0<u><\/u><u><\/u><u><\/u>\u00a0<u><\/u><\/p>\n<p class=\"m_1238439472887228312ql-align-justify\">The objective of the activity, which involves several disciplines, is to enable the student to develop a project, simulating the professional experience and using techniques, tools, methodologies and good practices worked throughout the technology course.<u><\/u><u><\/u><u><\/u>\u00a0<u><\/u><\/p>\n<p class=\"m_1238439472887228312ql-align-justify\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-42975\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/01\/inteligencia-artificial.jpg\" alt=\"\" width=\"367\" height=\"204\" \/>The 2022 Challenge, which was proposed by Plusoft and CPQD, is based on the fact that the use of computer systems that use voice as an interface is an important \u2013 and necessary \u2013 differential in an increasingly connected and multitasking world. In addition, the proposal considers that the union of a voice interface with Artificial Intelligence will provide greater personalization, assertiveness and availability for processes in companies, especially for HX and Customer Experience (CX).<u><\/u><u><\/u><u><\/u>\u00a0<u><\/u><\/p>\n<p class=\"m_1238439472887228312ql-align-justify\">The first stage of the Challenge will focus on the development of a business plan, carried out through a hackathon. After months of work, at the end of the year, students will be evaluated and the most interesting solutions awarded and subsequently developed.<u><\/u><u><\/u><u><\/u>\u00a0<u><\/u><\/p>\n<p class=\"m_1238439472887228312ql-align-justify\">To contribute to the development of the solution for the 2022 Challenge, CPQD made its natural text-to-speech (TTS) platforms available to students.\u00a0<em>Text To Speech<\/em>) and speech recognition (<em>Automatic Speech Recognition<\/em>, or ASR). \u201cThese solutions, which are part of our Intelligent Interaction portfolio and are already used by several companies from different segments, are available to students in the FIAP infrastructure\u201d, says Jo\u00e3o Ferreira, CPQD&#039;s AI Business Development manager. \u201cIn addition, we are planning a hands-on for mid-June, with our partner Plusoft, to show students how to use these resources in the development of their solutions\u201d, he adds.<u><\/u><u><\/u><u><\/u>\u00a0<u><\/u><\/p>\n<p class=\"m_1238439472887228312ql-align-justify\">\u201cConnecting to academia and industry is key to developing innovative solutions. We are excited about this partnership and the results of the initiative. We understand that the Artificial Intelligence market, combined with voice, is expanding and we seek to bring the best solutions to companies with this alliance\u201d, says Bruno Alves, Vice President of Marketing and Innovation at Plusoft.<\/p>","protected":false},"excerpt":{"rendered":"<p>Desenvolver uma solu\u00e7\u00e3o para automa\u00e7\u00e3o de jornadas de atendimento em canais digitais, utilizando Intelig\u00eancia Artificial e interfaces de voz como diferencial no relacionamento entre as pessoas. Esse \u00e9 o desafio proposto aos alunos do curso de An\u00e1lise e Desenvolvimento de Sistemas da FIAP, que vem sendo conduzido no atual ano letivo por essa institui\u00e7\u00e3o de [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[323,50,2853,516],"class_list":["post-45269","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias","tag-customer-experience","tag-inteligencia-artificial","tag-interacao-inteligente","tag-solucoes-inovadoras"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solu\u00e7\u00e3o para canais digitais usando interface de voz e IA \u00e9 o desafio proposto a alunos da FIAP pelo CPQD e Plusoft - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abes.org.br\/en\/solucao-para-canais-digitais-usando-interface-de-voz-e-ia-e-o-desafio-proposto-a-alunos-da-fiap-pelo-cpqd-e-plusoft\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solu\u00e7\u00e3o para canais digitais usando interface de voz e IA \u00e9 o desafio proposto a alunos da FIAP pelo CPQD e Plusoft - ABES\" \/>\n<meta property=\"og:description\" content=\"Desenvolver uma solu\u00e7\u00e3o para automa\u00e7\u00e3o de jornadas de atendimento em canais digitais, utilizando Intelig\u00eancia Artificial e interfaces de voz como diferencial no relacionamento entre as pessoas. 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