{"id":44409,"date":"2022-03-25T08:46:52","date_gmt":"2022-03-25T11:46:52","guid":{"rendered":"https:\/\/abes.org.br\/?p=44409"},"modified":"2022-03-21T21:56:36","modified_gmt":"2022-03-22T00:56:36","slug":"plusoft-fecha-parceria-com-nuvidio-para-oferecer-videoatendimento-no-crm","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/plusoft-fecha-parceria-com-nuvidio-para-oferecer-videoatendimento-no-crm\/","title":{"rendered":"Plusoft partners with Nuvidio to offer video service in CRM"},"content":{"rendered":"<p><em>Integration will take place within plussoft Omni CRM to enable video calls, humanize calls, in addition to streamlining and making customer service more assertive\u00a0<\/em><\/p>\n<p>Plusoft, one of the main human experience (HX) companies, announced a partnership with the Brazilian\u00a0<u>nuvidio<\/u>, a startup specialized in video service, for the implementation of the video service functionality in the chat interactions that take place at plussoft Omni CRM.<\/p>\n<p>With the functionality, customer service centers using the Plusoft solution will be able to receive the feature and make video calls, which have become a practice appreciated by customers. The solution humanizes customer service, streamlines and makes customer service more assertive and promotes an instant understanding of the customer.<\/p>\n<p>According to the survey \u201cPanorama de Mensageria\u201d, published in<a href=\"https:\/\/www.mobiletime.com.br\/noticias\/03\/09\/2020\/95-dos-usuarios-do-whatsapp-acessam-o-aplicativo-todo-dia\/\">\u00a0september 2020<\/a>, video calls increased from 55% to 63%, with 29% of this audience using video calls daily. This feature, according to the indicators, is gaining favor with people.<\/p>\n<p><strong>How it works?<\/strong><\/p>\n<p>With the partnership, customers who want to implement video service will hire the service from Nuvidio, while Plusoft will be responsible for the integration and display of the screen within the chat functionality present in plussoft Omni CRM.<\/p>\n<div id=\"attachment_44410\" style=\"width: 203px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-44410\" class=\"wp-image-44410\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/03\/Bruno-Alves-Plusoft.png\" alt=\"\" width=\"193\" height=\"241\" srcset=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/03\/Bruno-Alves-Plusoft.png 300w, https:\/\/abes.org.br\/wp-content\/uploads\/2022\/03\/Bruno-Alves-Plusoft-241x300.png 241w, https:\/\/abes.org.br\/wp-content\/uploads\/2022\/03\/Bruno-Alves-Plusoft-10x12.png 10w\" sizes=\"(max-width: 193px) 100vw, 193px\" \/><p id=\"caption-attachment-44410\" class=\"wp-caption-text\">Bruno Alves, Vice President of Innovation at Plussoft<\/p><\/div>\n<p>\u201cWith the partnership, our customers will begin to personalize the service and improve the level of satisfaction in the midst of an important moment that still inspires care due to the pandemic and social distance\u201d, explains\u00a0<strong>Bruno Alves, Vice President of Innovation at Plusoft.<\/strong><\/p>\n<p>Companies that already have customer relationship management software will need to update the platform, while new customers will already have the possibility to integrate this feature into customer service.<\/p>\n<p>On the side of the customer service team, activating the video feature will be very simple: the functionality will be available within the conversation chat that already exists in plussoft Omni CRM. If the consumer requests or accepts to make the video call, just click on the icon and authorize the activation of the camera to start the conversation, which will be recorded. It will also be possible to use screen sharing during the conversation.<\/p>\n<div id=\"attachment_44411\" style=\"width: 258px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-44411\" class=\"wp-image-44411\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2022\/03\/Thiago_Haddad_Nuvideo.jpg\" alt=\"\" width=\"248\" height=\"248\" \/><p id=\"caption-attachment-44411\" class=\"wp-caption-text\">Thiago Haddad, co-founder and CEO of Nuvidio<\/p><\/div>\n<p>With the video service feature, companies from different segments can carry out actions that range from a product demonstration, answering questions in real time, to support to assess potential malfunctions and speed up the repair process. Not to mention the proximity aspect provided by a video conversation, which guarantees a more fluid and immediate communication.<\/p>\n<p>According\u00a0<strong>Thiago Haddad, co-founder and CEO of Nuvidio<\/strong>, the partnership with Plusoft will offer a complete platform for the company and simple for the customer, which will make the service more humanized. \u201cToday, it is necessary to be where the customer is, so it is essential for businesses to expand communication channels. Therefore, we believe that, together with Plusoft, we will bring a lightweight technology that helps brands reach conversion levels close to those achieved with face-to-face interaction\u201d, he says.<\/p>","protected":false},"excerpt":{"rendered":"<p>Integra\u00e7\u00e3o acontecer\u00e1 dentro da plusoft Omni CRM para habilitar videochamadas, humanizar atendimentos, al\u00e9m de agilizar e tornar mais assertiva a aten\u00e7\u00e3o ao cliente\u00a0 A Plusoft, uma das principais empresas de human experience (HX), anunciou parceria com a brasileira\u00a0Nuvidio, startup especializada em videoatendimento,\u00a0para a implementa\u00e7\u00e3o da funcionalidade de videoatendimento nas intera\u00e7\u00f5es de chat que acontecem da [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[324,2784,1760,2783],"class_list":["post-44409","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias","tag-atendimento-ao-cliente","tag-atendimento-humanizado","tag-parceria-comercial","tag-videoatendimento"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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