{"id":42499,"date":"2021-12-27T13:51:56","date_gmt":"2021-12-27T16:51:56","guid":{"rendered":"https:\/\/abes.org.br\/?p=42499"},"modified":"2021-12-22T17:02:52","modified_gmt":"2021-12-22T20:02:52","slug":"investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\/","title":{"rendered":"Investments in artificial intelligence advance in government organizations"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-42501 aligncenter\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2021\/12\/unnamed-2.jpg\" alt=\"\" width=\"395\" height=\"190\" \/><\/p>\n<p style=\"text-align: center\"><em>TRE-BA created a personalized service robot called Maia, which helps voters<\/em><\/p>\n<p class=\"m_3548482061448466366gmail-m-5985628291852450331ql-align-justify\">Investments in service robots and machine learning are already a trend to qualify customer service in the private sector around the world. Now, government organizations have also started to adopt technologies with Artificial Intelligence (AI) to qualify the services provided to the population. The information is part of a global study carried out by global consultancy Gartner.\u00a0<u><\/u><u><\/u>\u00a0<u><\/u><u><\/u><\/p>\n<p class=\"m_3548482061448466366gmail-m-5985628291852450331ql-align-justify\">According to the survey, 36% of government chief information officers (CIOs) who were interviewed in the 2021 Gartner CIO survey indicated that they plan to increase investment in Artificial Intelligence and Machine Learning during this year. Among the solutions identified as the focus of investment are chatbots or conversation agents, with 26% of those interviewed in the survey reporting that they already use it in their projects. The CIOs interviewed 59%&#039;s outlook is to deploy the technology within the next three years, according to the Gartner Digital Transformation Divergence Across Government Sectors survey.<u><\/u><u><\/u>\u00a0<u><\/u><u><\/u><\/p>\n<div id=\"attachment_42500\" style=\"width: 448px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42500\" class=\"wp-image-42500\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2021\/12\/unnamed-1-scaled.jpg\" alt=\"\" width=\"438\" height=\"292\" \/><p id=\"caption-attachment-42500\" class=\"wp-caption-text\">Oct\u00e1vio Carradore, Director of Market Relations at D\u00edgitro Tecnologia<\/p><\/div>\n<p class=\"m_3548482061448466366gmail-m-5985628291852450331ql-align-justify\">For\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/octaviocarradore\/?originalSubdomain=br\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/na01.safelinks.protection.outlook.com\/?url%3Dhttps%253A%252F%252Fgateway.pr.comunique-se.com.br%252Fapi%252FCampaign%252FAddCampaignEmailClick%252F4ed4cbea-2889-4934-9821-08d9bfced729%252Fhttps%2525253a%2525252f%2525252fwww.linkedin.com%2525252fin%2525252foctaviocarradore%2525252f%2525253foriginalSubdomain%2525253dbr%252Fae43084f-1397-4f2c-fdd0-08d7c5ff26d1%252Fchris.santos2007%2540outlook.com%252FTrue%26data%3D04%257C01%257C%257C02d5a9ed9a984b2ecacc08d9c4c86350%257C84df9e7fe9f640afb435aaaaaaaaaaaa%257C1%257C0%257C637757187215980834%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%26sdata%3DgrZSubw5LlOeZBhU48PokZMFdFFelEHTzBocwhnyj9c%253D%26reserved%3D0&amp;source=gmail&amp;ust=1640280270671000&amp;usg=AOvVaw1AzOnd3VPBQJTGHKbTf1tH\">Octavio Carradore<\/a>, director of market relations at\u00a0<a href=\"https:\/\/www.digitro.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/na01.safelinks.protection.outlook.com\/?url%3Dhttps%253A%252F%252Fgateway.pr.comunique-se.com.br%252Fapi%252FCampaign%252FAddCampaignEmailClick%252F4ed4cbea-2889-4934-9821-08d9bfced729%252Fhttp%2525253a%2525252f%2525252fwww.digitro.com.br%2525252f%252Fae43084f-1397-4f2c-fdd0-08d7c5ff26d1%252Fchris.santos2007%2540outlook.com%252FTrue%26data%3D04%257C01%257C%257C02d5a9ed9a984b2ecacc08d9c4c86350%257C84df9e7fe9f640afb435aaaaaaaaaaaa%257C1%257C0%257C637757187215990821%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%26sdata%3DUWjEzTc9UJRSGFSCCWKdt1xW3V8flqH2FXP2q%252B4vBAA%253D%26reserved%3D0&amp;source=gmail&amp;ust=1640280270671000&amp;usg=AOvVaw1T3OOL0aA9yHrd4ftPgdKu\">Digitro Technology<\/a>, there is a growing interest from the public sector in automation and artificial intelligence solutions that improve service to the population. \u201cMany public bodies deal daily with the contact of hundreds or thousands of people who access the institution through different channels, such as telephone, email and social networks. Without an integrated and automated service solution, there is an overlap of work and wasted energy\u201d, he assesses.<u><\/u><u><\/u>\u00a0<u><\/u><u><\/u><\/p>\n<p class=\"m_3548482061448466366gmail-m-5985628291852450331ql-align-justify\">Recently, the Regional Electoral Court of Bahia (TRE-BA) implemented the solution of a personalized service robot. Named Maia, the bot based on the Persona solution serves on the court&#039;s website and social networks. According to Rodrigo Ros\u00e1rio dos Santos, TRE\/BA technician, the robot interacts with voters, allowing for the issuance of certificates, consultation of the polling station and electoral status, facilitation of payment of electoral fines and transfer to human service through an exclusive service center for this purpose. The experience generated gains in productivity and satisfaction. \u201cThere was a significant reduction in lost calls and an increase in service capacity,\u201d says Santos.<\/p>","protected":false},"excerpt":{"rendered":"<p>TRE-BA criou rob\u00f4 personalizado de atendimento chamado Maia, que auxilia os eleitores Os investimentos em rob\u00f4s de atendimento e machine learning j\u00e1 s\u00e3o uma tend\u00eancia para qualificar o atendimento aos clientes no setor privado em todo o mundo. Agora, as organiza\u00e7\u00f5es governamentais tamb\u00e9m passaram a adotar tecnologias com Intelig\u00eancia Artificial (IA) para qualificar os servi\u00e7os [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[],"class_list":["post-42499","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Investimentos em intelig\u00eancia artificial avan\u00e7am em organiza\u00e7\u00f5es governamentais - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abes.org.br\/en\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Investimentos em intelig\u00eancia artificial avan\u00e7am em organiza\u00e7\u00f5es governamentais - ABES\" \/>\n<meta property=\"og:description\" content=\"TRE-BA criou rob\u00f4 personalizado de atendimento chamado Maia, que auxilia os eleitores Os investimentos em rob\u00f4s de atendimento e machine learning j\u00e1 s\u00e3o uma tend\u00eancia para qualificar o atendimento aos clientes no setor privado em todo o mundo. Agora, as organiza\u00e7\u00f5es governamentais tamb\u00e9m passaram a adotar tecnologias com Intelig\u00eancia Artificial (IA) para qualificar os servi\u00e7os [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abes.org.br\/en\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\/\" \/>\n<meta property=\"og:site_name\" content=\"ABES\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ABES.software\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-27T16:51:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/abes.org.br\/wp-content\/uploads\/2021\/12\/unnamed-2.jpg\" \/>\n<meta name=\"author\" content=\"Editor ABES\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ABES_SOFTWARE\" \/>\n<meta name=\"twitter:site\" content=\"@ABES_SOFTWARE\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Editor ABES\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/abes.org.br\\\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/abes.org.br\\\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\\\/\"},\"author\":{\"name\":\"Editor ABES\",\"@id\":\"https:\\\/\\\/abes.org.br\\\/#\\\/schema\\\/person\\\/d65ed84c8883a123fe668129fd6a7ed3\"},\"headline\":\"Investimentos em intelig\u00eancia artificial avan\u00e7am em organiza\u00e7\u00f5es governamentais\",\"datePublished\":\"2021-12-27T16:51:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/abes.org.br\\\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\\\/\"},\"wordCount\":424,\"publisher\":{\"@id\":\"https:\\\/\\\/abes.org.br\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/abes.org.br\\\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/abes.org.br\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/unnamed-2.jpg\",\"articleSection\":[\"-Coluna 4\",\"\u00daltimas not\u00edcias\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/abes.org.br\\\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\\\/\",\"url\":\"https:\\\/\\\/abes.org.br\\\/investimentos-em-inteligencia-artificial-avancam-em-organizacoes-governamentais\\\/\",\"name\":\"Investimentos em intelig\u00eancia artificial avan\u00e7am em organiza\u00e7\u00f5es governamentais - 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