{"id":39112,"date":"2021-09-21T08:58:20","date_gmt":"2021-09-21T11:58:20","guid":{"rendered":"https:\/\/abes.org.br\/?p=39112"},"modified":"2021-09-17T11:44:44","modified_gmt":"2021-09-17T14:44:44","slug":"digitro-lanca-solucao-com-gestao-ativa-de-campanhas-por-aplicativos-de-mensagem-como-whatsapp-e-messenger","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/digitro-lanca-solucao-com-gestao-ativa-de-campanhas-por-aplicativos-de-mensagem-como-whatsapp-e-messenger\/","title":{"rendered":"D\u00edgitro launches solution with active management of campaigns through messaging applications such as WhatsApp and Messenger"},"content":{"rendered":"<p style=\"text-align: center\"><em>Persona ensures integrated customer service<\/em><\/p>\n<p class=\"m_-7370511897936070206gmail-m-5466405973785523598ql-align-justify\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39113 alignleft\" src=\"https:\/\/abes.org.br\/wp-content\/uploads\/2021\/09\/contact-center-1-453901-PFCJ2Y-425.jpg\" alt=\"\" width=\"279\" height=\"279\" \/>In the marathon taken by the customer to get in touch with a service, the one who manages to solve all their demands by interacting in a single channel is happier, be it an administrative service or through its Contact Center. It is precisely in this sense that D\u00edgitro Tecnologia has just launched a new feature on the market. Through a robot (Persona) it is possible to send messages to customers, partners or prospects with exclusive content, allowing the return of these messages to be directed to the person or team dedicated to the service. This redirect can be responded to by messaging services such as WhatsApp, Messenger and Telegram. The solution complements the company&#039;s communication portfolio that already worked in an integrated manner with these applications.<u><\/u><u><\/u>\u00a0<u><\/u><u><\/u><\/p>\n<p class=\"m_-7370511897936070206gmail-m-5466405973785523598ql-align-justify\">\u201cOur goal is to offer an integrated solution that allows our customers to improve communication with their consumers. This innovation will allow companies that need to make chat calls to remain with a single number on WhatsApp and through it can meet all the needs of their customers. Loyalty (the service goes back to the responsible area) can be programmed by the system, and can be directed to a person\/PA, an area or a service\u201d, explains the Director of Market Relations at D\u00edgitro Tecnologia, Oct\u00e1vio Carradore.<u><\/u><u><\/u>\u00a0<u><\/u><u><\/u><\/p>\n<p class=\"m_-7370511897936070206gmail-m-5466405973785523598ql-align-justify\">Persona is D\u00edgitro Tecnologia&#039;s service robot that works in an integrated manner with the UNA (corporate unified communication system that integrates text, voice and video messages in the cloud or\u00a0<em>on premise)<\/em>. Unlike other instant chat applications, UNA offers business and security advantages to users.<u><\/u><u><\/u>\u00a0<u><\/u><u><\/u><\/p>\n<p class=\"m_-7370511897936070206gmail-m-5466405973785523598ql-align-justify\">Persona understands and directs the service through Interact, D\u00edgitro&#039;s Contact Center system, which allows for the loyalty of service by PA or service. The system connects with other telephone networks and social media platforms, with capillarity to maintain customer service even in the home office.<\/p>","protected":false},"excerpt":{"rendered":"<p>Persona garante atendimento ao cliente de maneira integrada Na maratona percorrida pelo cliente para entrar em contato com um servi\u00e7o, sai mais feliz aquele que consegue resolver todas as suas demandas interagindo em um \u00fanico canal, seja um atendimento administrativo ou pelo seu Contact Center. \u00c9 justamente neste sentido que a D\u00edgitro Tecnologia acaba de [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[2193,2109,2195,2194,2192],"class_list":["post-39112","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias","tag-atendimento-administrativo","tag-contact-center","tag-plataformas-de-midia-social","tag-redes-telefonicas","tag-robo-de-atendimento"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00edgitro lan\u00e7a solu\u00e7\u00e3o com gest\u00e3o ativa de campanhas por aplicativos de mensagem como WhatsApp e Messenger - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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