In a world in which digital services are increasingly improved, brands need to communicate faster and faster with their customers, with chatbots running around the clock and with maximum efficiency. It was for this reason that Take, the leading Brazilian company in the global market for conversational solutions and chatbots, chose Dynatrace technology, a world reference in software intelligence.<\/p>\n
With Dynatrace, Take seeks to identify fluctuations and unavailability very quickly, to the point of noticing a decrease in customer inquiries. \u201cOur customers had the perception that we were unable to identify any type of problem before they did, or even before reaching the end consumers. Since the implementation, in early 2019, this has not happened. The tool instantly warns us if something is wrong, \u201dsays Ademilson Corr\u00eaa, Take SRE and IT Governance Coordinator.<\/p>\n
\u201cWith Dynatrace, Take increased the integration between the teams and this resulted in much more agile actions. Instead of wasting time looking for a failure, teams can now dedicate themselves to solving it, \u201dsays Fernando Mellone, Senior Territory Manager at Dynatrace.<\/p>\n
Before implementing Dynatrace, teams had to spend more time trying to find the cause and where the problem was. \u201cNowadays, the reality is different. The teams are fully integrated and able to work better together. Collaboration between areas enables innovation and brings visible and very positive results \u201d, adds Corr\u00eaa.<\/p>\n
One of the benefits that Dynatrace brought to Take was to make decision making in the company more assertive, even in the midst of several complex environments, in order to more effectively promote the necessary improvements to customers. Take has gained performance in relation to the operation of its processes. In addition, the operationalization of systems monitoring added value to the services provided. \u201cWith Dynatrace we reduced the number of tools used, we were able to be smarter when analyzing the applications and we became less reactive in relation to the incidents\u201d adds Corr\u00eaa.<\/p>\n
Another advantage is the use of Dynatrace's open Artificial Intelligence (AI) mechanism, Davis, to monitor and perform analyzes that are humanly impossible. \u201cTechnology allows our employees to carry out increasingly analytical and strategic activities and tasks, thus giving room for innovation, new ideas and, above all, delivering better and better results,\u201d says Corr\u00eaa.<\/p>\n
To contribute to the better performance of the platform, Dynatrace also provides monthly consultancy to Take. \u201cWe have a professional at our disposal to answer any questions and help us with whatever is necessary,\u201d says Corr\u00eaa. \u201cWe also offer Dynatrace One, which consists of a team focused on taking care of only the\u00a0Customer Success<\/em>, customer success. In other words, Take has all our support to get valuable tips that make a difference in the relationship with its customers. With that, our goal is to make digital service more and more complete, agile and flawless \u201d, concludes Mellone.<\/p>","protected":false},"excerpt":{"rendered":" Em um mundo no qual os servi\u00e7os digitais est\u00e3o cada vez mais aprimorados, as marcas precisam se comunicar cada vez mais r\u00e1pido com seus clientes, com chatbots funcionando ininterruptamente e com m\u00e1xima efici\u00eancia. Foi por este motivo que a\u00a0Take, empresa brasileira l\u00edder no mercado global de solu\u00e7\u00f5es conversacionais e chatbots, escolheu a tecnologia da\u00a0Dynatrace, refer\u00eancia […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[366,362,363,365,364],"class_list":["post-26327","post","type-post","status-publish","format-standard","hentry","category-coluna-4","category-ultimas-noticias","tag-chatbots","tag-customer-success","tag-equipe-integrada","tag-servicos-digitais","tag-tomada-de-decisao"],"acf":[],"yoast_head":"\n