{"id":10362,"date":"2020-07-16T00:00:00","date_gmt":"2020-07-16T00:00:00","guid":{"rendered":"https:\/\/abes.org.br\/?p=10362"},"modified":"2020-07-16T00:00:00","modified_gmt":"2020-07-16T00:00:00","slug":"rimini-street-acelera-resolucao-de-problemas-de-software-em-23-com-novas-aplicacoes-de-inteligencia-artificial","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/rimini-street-acelera-resolucao-de-problemas-de-software-em-23-com-novas-aplicacoes-de-inteligencia-artificial\/","title":{"rendered":"Rimini Street Accelerates Software Troubleshooting in 23% with New Artificial Intelligence Applications"},"content":{"rendered":"<div style=\"text-align: justify;\">\n<p>\n\tRimini Street, Inc. (Nasdaq: RMNI) \u2013 a global provider of enterprise software products and services, a leading provider of independent support for Oracle and SAP software, and a Salesforce partner \u2013 announces it has reduced software troubleshooting time in 23%, with the use of new applications of Artificial Intelligence, in the patenting phase and which, to date, have already won two awards for innovation and excellence in customer service. The new AI applications are a result of Rimini Street&#039;s continued investment in optimizing support processes and ensuring better results in delivering global, large-scale services.<\/p>\n<p>\tRimini Street&#039;s Artificial Intelligence Support Applications were developed by the Global Innovation Team, whose mission is to create innovative solutions that further improve the overall customer service experience. Built on open source technologies, AI applications can be integrated into support processes, as well as other new applications of their kind, when they become available. Early AI applications include:<\/p>\n<p>\t\u2022 Support Engineer Auto Picker \u2013 Analyzes dozens of different variables in real-time to identify the most suitable team to assign to a specific case, ensuring relevant experts are in the right place at the right time to solve a customer&#039;s problem. faster and more effectively. Variables analyzed include specific knowledge required, historical support performance, language, availability, engineer ticket load, and time zone.<\/p>\n<p>\t\u2022 C-Signal \u2013 Performs sentiment and anomaly analysis on tickets, contacts, and customers to anticipate potential issues and proactively recommend actions to prevent them from occurring.<\/p>\n<p>\t\u201cRimini Street showed us in advance what they were doing with AI and how they were using this advanced platform in their daily support operations; we are now personally experiencing its benefits, including faster resolution time for our support issues,\u201d said Jay Fisher, CIO of BrandSafway. \u201cWe began our partnership with Rimini Street more than five years ago, and as our experiences have been positive, we have expanded our support to include other applications. The company continues to be a great partner and trusted advisor, helping us to face the different challenges of maintaining our enterprise software system, providing quality support and helping us to improve our business results.\u201d<\/p>\n<p>\t<strong>Based on Rimini Street&#039;s award-winning support delivery model<\/strong><\/p>\n<p>\tRimini Street AI Support Applications have already won two awards \u2013 a Stevie Sales and Customer Service Award for \u201cCustomer Service Innovation\u201d and a Stevie American Business Award for \u201cCustomer Satisfaction Achievement\u201d \u2013 building on the success of the award-winning customer service model. company support delivery. The company&#039;s global service delivery team comprises more than 600 highly experienced, full-time software support engineers based in 17 countries with 24\/7\/365 coverage.<\/p>\n<p>\tRimini Street\u2019s AI support apps use what industry analysts call a \u201cpragmatic AI\u201d approach, designed to enhance human connection versus automation that replaces human interaction in the customer service process, such as chatbots, to treat doubts. AI applications solve real-world challenges using machine learning and natural language processing technologies, each with a specific role in customer service. The \u201cwork\u201d performed by AI Applications happens seamlessly in the background and requires no action from the client.<\/p><\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>A Rimini Street, Inc. (Nasdaq: RMNI) &#8211; provedora global de produtos e servi&ccedil;os de software empresarial, uma das principais empresas na oferta de suporte independente para softwares Oracle e SAP e parceira Salesforce &#8211; anuncia que reduziu o tempo de resolu&ccedil;&atilde;o de problemas de software em&nbsp; 23%, com o uso de novas aplica&ccedil;&otilde;es de Intelig&ecirc;ncia [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[19],"tags":[],"class_list":["post-10362","post","type-post","status-publish","format-standard","hentry","category-ultimas-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rimini Street acelera resolu\u00e7\u00e3o de problemas de software em 23% com novas Aplica\u00e7\u00f5es de Intelig\u00eancia Artificial - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abes.org.br\/en\/rimini-street-acelera-resolucao-de-problemas-de-software-em-23-com-novas-aplicacoes-de-inteligencia-artificial\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rimini Street acelera resolu\u00e7\u00e3o de problemas de software em 23% com novas Aplica\u00e7\u00f5es de Intelig\u00eancia Artificial - ABES\" \/>\n<meta property=\"og:description\" content=\"A Rimini Street, Inc. 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