{"id":102787,"date":"2026-04-21T08:00:24","date_gmt":"2026-04-21T11:00:24","guid":{"rendered":"https:\/\/abes.org.br\/?p=102787"},"modified":"2026-04-06T18:42:44","modified_gmt":"2026-04-06T21:42:44","slug":"genesys-anuncia-julio-cerasi-como-general-manager-no-brasil","status":"publish","type":"post","link":"https:\/\/abes.org.br\/en\/genesys-anuncia-julio-cerasi-como-general-manager-no-brasil\/","title":{"rendered":"Genesys announces Julio Cerasi as General Manager in Brazil"},"content":{"rendered":"

The executive assumes the position previously held by Amanda Andreone to continue the company's growth strategy in orchestrating AI experience in the country.<\/em><\/p>\n

\"\"<\/p>\n

THE\u00a0Genesys<\/a>\u00ae, a global leader in orchestrating experiences with artificial intelligence (AI), announces the appointment of\u00a0Julio Cerasi<\/a>\u00a0as General Manager in Brazil.<\/span><\/p>\n

With the company since 2016, the executive has built a solid career in sales, having served as an Account Executive and, more recently, as Sales Director. During this period, he played a strategic role in expanding the company's operations in the country, structuring commercial initiatives, developing new markets, and strengthening the company's presence in key sectors such as financial services, retail, and telecommunications.<\/p>\n

With over two decades of experience in the technology, telecommunications, and customer experience sectors, Cerasi holds a degree in Production Engineering and a postgraduate degree in Business and Management. Throughout his career, he has accumulated experience in areas such as infrastructure, communication systems, consulting, pre-sales, and sales leadership, combining strong analytical skills with results-oriented execution.<\/p>\n

In her new role, she will be responsible for leading Genesys' operations in Brazil, focusing on sustainable growth, innovation, and close market relationships. Her work will be aligned with the company's global strategy of accelerating the adoption of AI-based solutions and driving the evolution of the customer experience in the country.<\/p>\n

Cerasi succeeds Amanda Andreone, who played a key role in strengthening Genesys' presence in the country, driving operational growth and deepening relationships with strategic clients. Recently, the executive assumed the position of Vice President and Regional Sales Leader for Latin America.<\/p>\n

\u201cJulio has been a key player in the evolution of Genesys' operations in Brazil over the past few years. His execution skills, close relationships with clients, and strategic vision will be fundamental to continuing our growth in the country and accelerating the adoption of AI-powered experience solutions in the Brazilian market,\u201d says Amanda Andreone.<\/p>\n

\u201cTaking the lead on operations in Brazil is a great responsibility and, at the same time, an opportunity to further expand Genesys' impact on the market. We will remain focused on supporting our clients in transforming their experience journeys, with innovation, strategic use of AI, and generating value for their businesses,\u201d adds Julio Cerasi.<\/p>\n

About Genesys<\/strong><\/p>\n

Genesys\u00ae empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With active AI at its core, Genesys Cloud\u2122 is the AI Experience Orchestration Platform that connects people, systems, data, and artificial intelligence across the enterprise. As a result, organizations can drive customer loyalty, growth, and retention, while increasing operational efficiency and strengthening collaboration between human and AI teams.<\/p>\n

To learn more, visit\u00a0www.genesys.com\/pt-br<\/a><\/p>\n

\u00a9 2026 Genesys. All rights reserved. Genesys, the Genesys logo, and Genesys Cloud are trademarks and\/or registered trademarks of Genesys. All other company names and logos may be trademarks or registered trademarks of their respective owners.<\/p>","protected":false},"excerpt":{"rendered":"

Executivo assume posi\u00e7\u00e3o anteriormente ocupada por Amanda Andreone para dar continuidade \u00e0 estrat\u00e9gia de crescimento da empresa em orquestra\u00e7\u00e3o da experi\u00eancia com IA no pa\u00eds A\u00a0Genesys\u00ae, l\u00edder global em orquestra\u00e7\u00e3o de experi\u00eancias com intelig\u00eancia artificial (IA), anuncia a nomea\u00e7\u00e3o de\u00a0Julio Cerasi\u00a0como General Manager no Brasil. Na companhia desde 2016, o executivo construiu uma trajet\u00f3ria s\u00f3lida […]<\/p>\n","protected":false},"author":12,"featured_media":102789,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39,19],"tags":[9584,9583],"class_list":["post-102787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coluna-4","category-ultimas-noticias","tag-general-manager-no-brasil","tag-julio-cerasi"],"acf":[],"yoast_head":"\nGenesys anuncia Julio Cerasi como General Manager no Brasil - ABES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abes.org.br\/en\/genesys-anuncia-julio-cerasi-como-general-manager-no-brasil\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genesys anuncia Julio Cerasi como General Manager no Brasil - ABES\" \/>\n<meta property=\"og:description\" content=\"Executivo assume posi\u00e7\u00e3o anteriormente ocupada por Amanda Andreone para dar continuidade \u00e0 estrat\u00e9gia de crescimento da empresa em orquestra\u00e7\u00e3o da experi\u00eancia com IA no pa\u00eds A\u00a0Genesys\u00ae, l\u00edder global em orquestra\u00e7\u00e3o de experi\u00eancias com intelig\u00eancia artificial (IA), anuncia a nomea\u00e7\u00e3o de\u00a0Julio Cerasi\u00a0como General Manager no Brasil. 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