– The main objective of the change is to assess market needs more deeply and offer even more integrated solutions to companies
– With the restructuring, Felipe Nunes, assumes the Directorate of Services and Gabriela Camano, the Directorate of Services Sales
disclosure
SoftwareOne, one of the references in software solutions and cloud technology and services, has just announced a strategic restructuring in its Delivery area, with the aim of improving the customer experience by offering even more integrated solutions that help in the process of digital evolution of companies.
Felipe Nunes
To conduct the new planning of the Delivery area, Felipe Nunes, formerly Technology Services Leader, now assumes the position of Director of Services. Already Gabriela Camano, who used to answer for the ITAM Board, becomes Services Sales Director, a sector that will operate jointly with the Delivery area. “Even in our previous positions, Gabriela and I were already peers, from the point of view of deliveries to customers, always working to offer integrated solutions. Now, thinking about consolidating the Delivery area, we combine the commercial part with the technical area to offer the best experience for our customers in their complete journey of digital evolution”, explains Nunes.
The executive, graduated in Information Systems and present in the technology market for more than 20 years, reinforces that one of SoftwareOne's core values is to focus on the client, and this is what guided the strategy for structuring the sector. “We want to go deeper and deeper into the pains and challenges of companies within their journeys, in order to bring their voice to our solutions and reflect this in our projects”, he clarifies.
Gabriela Camano
Gabriela Camano, graduated in Economics at PUC-SP and present in the technology market for 10 years, reinforces the importance of working together to provide the best experience for our customers. “With this structuring, we started to focus more and more on the customer experience, boosting the offer of customized solutions and services”, he highlights.
Governance at the heart of it all
According to Nunes, with the restructuring, the governance area, which previously reported to ITAM, is now under the management of the executive. “Many companies joined the digital transformation process in an accelerated way during the pandemic period. Therefore, some did not carry out the process in the proper way, while others, who are already in the process of digital evolution, do not have the knowledge about which path to follow. Therefore, from the point of view of offering solutions, SoftwareOne is positioned exactly in this line of understanding the company's digital landscape, bringing governance to the center of every project and offering the best paths”, he highlights.
For Gabriela, governance is at the center of the digital evolution as a means of supporting the entire strategy of companies. “By bringing governance to the Delivery area, it is possible to offer a more detailed mapping of the companies' processes, allowing for a higher maturity and more efficiency in operational control, expenses, team and automation”, he adds.
New investments in employee qualification and retention
To further strengthen the Delivery area, SoftwareOne seeks to invest in its employees through SoftwareOne Academy, a talent development project that aims to offer opportunities to professionals who are still in universities and starting in the job market. “The technology sector is extremely competitive and dynamic. In this way, with this project, we intend to invest in new employees who already have the values and skills that we value within SoftwareOne”, explains Nunes.
As a company that focuses on offering the best professional experience to its employees, SoftwareOne believes that SoftwareOne Academy will contribute even more to the satisfaction of its employees and the expansion of its teams. Pursuant to this purpose, according to Nunes, for the Delivery area alone, the employee growth projection is 15% this year.
Gabriela reinforces that at least 35% of employees who eventually leave SoftwareOne's teams return to the company within a maximum of six months. “The way of managing and the employee's experience is a great differential that can be reflected in numbers, including for the results of our business. Therefore, with the combination of satisfied employees and an understanding of market needs, the Services area will be able to evolve more and more together with the sales sector, consolidating a much more integrated solution discourse, and not just the provision of services” , ends.
