Migration to Microsoft 365 modernized the company's technological infrastructure, improving operational efficiency, information security and customer service experience
Sanasa, recognized as one of the largest sanitation companies in Brazil, headquartered in Campinas, has carried out a remarkable digital transformation with the support of Brasoftware. The migration to Microsoft 365 modernized the company's technological infrastructure, improving operational efficiency, information security and customer service experience.
When he took over the management of the Information and Communication Technology area, Rene Bender identified the urgent need to replace the messaging solution currently in use. “The old system had security flaws, technical limitations and negative impacts on the company’s day-to-day operations. The pandemic further highlighted the lack of adequate tools for remote work and videoconferencing, making the update a strategic priority,” he explains.
Brasoftware then led the migration project to Microsoft 365, delivering a cloud-based and highly scalable solution.
Our focus was to train both end users and the technical team to fully utilize the new tools.
During the five months of implementation, the team carried out the migration of mailboxes, promoted workshops and training, and provided ongoing technical support to ensure a smooth transition. “Our focus was to train both end users and the technical team to fully utilize the new tools,” highlights Mara Pelosi, Services Manager at Brasoftware.
With the implementation of Microsoft Teams, Sanasa launched a teleservice project that optimized contact with customers. The new platform reduced the need for in-person visits to physical stores, providing another efficient communication channel and expanding customer service options.
The positive impacts of the digital transformation experienced by Sanasa with the support of Brasoftware were broad:
- Greater operational efficiency by reducing local infrastructure costs, eliminating the need for large investments in servers and storage systems.
- Optimized customer service, with significant improvements in communication processes with consumers, consolidating the company as a reference in innovation in the sanitation sector.
- The project cost was spread over a three-year contract, optimizing resources and ensuring long-term economic viability, respecting the premise of financial sustainability.
- • Continuous updating thanks to compatibility with Microsoft Office already used by the company, which ensures that the environment remains up to date and avoids technological obsolescence.
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