Through its NEC Prime portfolio, the Japanese multinational brings together professional and managed services in different modalities to support operational efficiency, technological resilience, and the evolution of the digital infrastructure of companies in the region.
THE NEC, [Company Name], globally recognized as one of the leading technology integrators for the telecommunications and IT sectors, is expanding its strategy in Latin America by reinforcing its position as a strategic partner for companies seeking to improve their network management. Through the program NEC Prime, The Japanese multinational company structures a professional and managed services offering that brings together different service modalities, designed to support clients' best practices and put decades of experience in complex technological infrastructure projects into practice.
The portfolio is organized into three modalities – under the umbrellas of professional and managed services – that encompass different levels of maturity and operational needs. The modality Standard It serves organizations that wish to maintain stable network environments with controlled investment, offering essential support for incident response, monitoring of physical and virtual devices, as well as hardware inventory and software license management. The model contributes to greater operational predictability and organization of IT assets, supporting strategic decisions and infrastructure evolution planning.
The modality Advanced It was designed for environments that demand greater operational efficiency and a proactive approach. This format includes features such as predictive maintenance, continuous observability through "Observability as a Service," and the possibility of having dedicated specialists in the "“Talent as a Service”The proposal aims to expand the capacity to anticipate failures and act preventively, reducing the risk of downtime and ensuring greater resilience to critical operations.
For companies seeking maximum flexibility and innovation, this option Premium It brings together managed services through architecture combined with technology-as-a-service models, including infrastructure, hardware, and software. This approach includes the concept of "“Everything as a Service”With XaaS (Xas a S), customers can accelerate their digital transformation without the need to acquire assets, relying on unified management, specialized support, and a service ecosystem that simplifies operations and drives continuous technological evolution.
Second Roberto Murakami, Vice President of Networks and Telecom units at NEC in Latin America., The company's portfolio relies primarily on its highly skilled teams and the infrastructure of NSC (NEC Service Center), which includes SOC, NOC, and contact center, with service in Portuguese, Spanish, and English. "Among the great highlights of our operations in Latin America, in addition to professional expertise, is our capillarity, since we have a presence in the region's main markets. These factors are very important in terms of our value proposition. I also highlight the extremely positive numbers from NSC in terms of results with clients in the last period. To give you an idea, we achieved a 94.19% SLA resolution rate and a 9.4/10 customer satisfaction rating," he states.
About NEC
With a 57-year history in the Brazilian market, NEC integrates information technologies and secure end-to-end networks for public and private organizations, as well as telecommunications operators and data centers. The company's portfolio also includes Digital Identification and Safer Cities offerings for governments, for which it has highly specialized teams, globally recognized proprietary systems, and a robust ecosystem of technology partners.
The company is a subsidiary of NEC Corporation, a group with 126 years of experience, which, through its brand message "Orchestrating a Brighter World," enables businesses and communities to adapt to the rapid changes occurring in both society and the market, as it provides social values of safety, security, efficiency, and equity to promote a more sustainable world where everyone has the opportunity to reach their full potential. For more information, visit NEC at https://br.nec.com.
