- Kyndryl leverages its decades of infrastructure experience to implement an enterprise-class framework with intelligent AI agents that learn, adapt, and evolve to turn insights into action.
- The Kyndryl Agentic AI Framework self-organizes, scales, and securely executes tasks across diverse IT environments and complex workflows, increasing efficiency and driving impactful innovation.
Kyndryl, a global leader in mission-critical technology services, has just launched the Kyndryl Agentic AI Framework, a new approach to implementing agentic AI to empower teams. The enterprise-grade framework orchestrates and deploys a portfolio of specialized, self-directed, self-learning AI agents that respond dynamically to changing conditions while maintaining human oversight.
The Kyndryl Agentic AI Framework enables enterprises to adopt, deploy, and scale agentic AI-powered solutions—whether on-premises, in the cloud, or in a hybrid IT environment—to transform and improve their business operations. By implementing the framework, Kyndryl leverages its experience with thousands of infrastructure deployments and its expertise in generating over 12 million AI-driven insights monthly through Kyndryl Bridge. The framework combines advanced algorithms, machine learning, optimization, and secure-by-design AI agents that translate complex data into clear, understandable insights.
“As clients around the world embrace agentic AI to gain a competitive advantage, this technology is increasingly influencing the entire technology infrastructure, from applications to business workflows. Kyndryl is uniquely positioned to provide a holistic, infrastructure perspective that enables clients to confidently deploy AI into mission-critical systems with industry-standard scalability and security,” said Ismail Amla, Senior Vice President at Kyndryl Consult. “With our unique insights from Kyndryl Bridge, our differentiated agentic AI framework, and our experience managing some of the world’s largest technology estates, we can help companies design, implement, and execute agentic AI solutions at scale, tailored to their specific productivity and business innovation goals.”
Customers across industries are already working with Kyndryl to explore and understand how they can leverage the Agentic Framework's sophisticated capabilities, including:
- The government of a country is evaluating Kyndryl's Agentic AI framework for large-scale implementation across its complex IT estate. The government aims to enhance citizen experiences, improve public service, ensure compliance, and reduce regulatory risk by leveraging Kyndryl's framework and expertise in transparent and accountable AI. This will empower government stakeholders to align policies with best practices and operate efficiently for the benefit of their constituents. The capability will allow government officials to view up-to-date, real-time information on metrics such as traffic congestion, hospital bed availability, and school attendance.
- As part of a continuous modernization program, a leading financial institution is working with Kyndryl Consult to evaluate how it can apply Kyndryl's agentic AI framework to introduce AI agents to automate compliance, optimize IT, and accelerate service delivery. By leveraging this solution, the institution aims to increase agility, strengthen cyber resilience, meet regulatory standards, and drive innovation and long-term operational efficiency.
This new framework comes at a critical time for business leaders who are facing challenges in realizing the benefits of AI use cases. Indeed, according to the recently published Kyndryl's 2025 People Readiness Report, only four in 10 leaders report using AI-powered insights to enhance decision-making or unlock business growth. Furthermore, only a fifth of business leaders say the primary use case for AI in their organization is to develop new products and services for customers.
Kyndryl's agentic AI framework can help organizations implement AI with trust and security in mind. The framework was developed with industry-standard cryptographic protocols, privacy-by-design principles, and zero-trust security—promoting trust in AI-driven processes and ensuring that agent actions are traceable, interpretable, and continually improved with human oversight. It can also be tailored to meet enterprise needs and adapt to industries through self-directed learning, enabling organizations to apply the framework to a wide range of use cases and projects with speed and confidence.
Kyndryl Consult experts will work closely with clients to assess, design, and plan framework implementations tailored to their individual business requirements. For more information, visit: Kyndryl.
About Kyndryl
Kyndryl (NYSE: KD) is a leading mission-critical technology services company, offering consulting, implementation, and managed services to thousands of clients in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages, and modernizes the complex information systems the world depends on every day. For more information, visit the company's website. Kyndryl.
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