The search for integration between systems and the delivery of a complete user experience were the key points that led, the main player in the spa market, to implement Infor CloudSuite
disclosure
Infor, the global company in industry-specific enterprise cloud software, announces that Jacuzzi has selected Infor CloudSuite Industrial Enterprise to increase inventory accuracy, supply chain efficiency, standardize internal processes and, most importantly, improve the customer experience. more practical and satisfying.
To achieve its business growth goals, Jacuzzi, a global spa manufacturer and marketer, was looking for a partner to bridge the gap and connect its systems. “Trading globally requires a lot of integration, and one of our biggest challenges, as before the partnership, was the low connectivity between current systems. As Jacuzzi finds itself, it is important that all of our functions and activities are unified on the same platform so that the company can expand into new markets more easily.” said Brian Pierson, head of global operations for Jacuzzi Brands.
disclosure
With a partnership that dates back to 1985, Jacuzzi already uses Infor ERP on-premises in several installations around the world. In 2019, it became apparent to the leader in spas that the current, loosely integrated system would impede the company's growth. The brand's main challenge was to manage its inventories, regardless of the country, and improve the efficiency of its supply chain, which directly impacts the fluidity of logistical processes and the consumer experience.
“We were convinced that by leveraging our legacy systems platforms, we would not be able to profitably achieve our expansion goals,” said Brian. “One of Infor's strengths is how easy it is to do business with Infor. We presented our pain points and they brought together the right and capable people to find the solution that would best fit our organization. We have developed a strong relationship with Infor and it is already possible to envision a future where all projects are fully connected.”
