The change in leadership is intended to accelerate the deployment of AI experience orchestration in Latin America.
THE GenesysGenesys®, a global leader in AI experience orchestration, announces the appointment of Amanda Andreone as Vice President and Regional Sales Leader for Latin America (LATAM). Andreone most recently served as Country Manager in Brazil, where she led market expansion and strengthened enterprise adoption of the Genesys Cloud™ platform. In her new role, Andreone will lead sales strategy and execution across Latin America, helping companies accelerate the adoption of agentic AI and advance to higher levels of experience orchestration that drive customer loyalty and long-term business growth.
The appointment comes amid continued growth for Genesys in Latin America. Companies in financial services, travel, retail, healthcare, and other key sectors are adopting the Genesys Cloud™ platform to strengthen customer engagement, unify operations, and responsibly introduce AI capabilities that generate measurable business results. Today, Genesys supports 18 of the region's 20 largest banks, as well as three of Latin America's leading airlines, highlighting the company's strong presence in critical sectors.
Andreone brings extensive experience in business sales leadership and a solid track record of driving growth, building high-performing teams, and strengthening market presence.
“Amanda is an experienced leader with deep knowledge of our customers, partners, and markets in Latin America,” says Larry Shurtz, Chief Sales Officer of Genesys. “Her ability to combine strong operational execution with a customer-centric mindset has been fundamental to our success throughout the region. Expanding her scope in Latin America positions us to capitalize on this momentum and accelerate growth.”
The executive will take over from Felipe Schwartzmann, who was instrumental in driving regional growth and deepening relationships with clients throughout Latin America. will assume the role appointed Regional Sales Leader for Europe, the Middle East, and Africa (EMEA), reflecting the company's commitment to strengthening its global leadership and market execution.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With active AI at its core, Genesys Cloud™ is the AI Experience Orchestration Platform that connects people, systems, data, and artificial intelligence across the enterprise. As a result, organizations can drive customer loyalty, growth, and retention, while increasing operational efficiency and strengthening collaboration between human and AI teams.
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