The company delivers everything from physical infrastructure to digital curation for leading operators in the country, focusing on transforming journeys, anticipating problems, and delivering performance.
Who hasn't heard or said, "I think it's a network problem"? This phrase, an almost automatic "diagnosis," has become commonplace when faced with any technological failure in the telecommunications sector. But Delfia, curating digital journeys, has been changing this perception with an approach that anticipates problems, monitors critical environments, and delivers end-to-end solutions for the Telecom sector, which already accounts for 19% of the company's total revenue in 2025. In the Field Service unit, the vertical's share is even more significant, representing more than 70% of the business unit's results.
"Not every problem starts with the network, and we're here to prove that every day," says Márcio Facco, Delfia's Director of Customer Experience. "Our work begins before the problem arises, and we also handle the entire delivery process: installation, support, monitoring, and digital curation. We operate predictively, with teams that understand our customers' environments, monitor them, suggest improvements, and are ready to intervene quickly when necessary."
With an average annual growth rate of 30% over the past four years, the sector has established itself as the company's growth engine. To sustain this growth, Delfia has doubled the size of its sales team in the past two years and is directing a significant portion of its investments into infrastructure and innovation to meet the growing demands of telecom customers. Delfia also invests in infrastructure and governance. In 2025, the company achieved ISO 20000 (IT Service Management) and ISO 27000 (Information Security) certifications, critical quality standards for the telecommunications sector.
Strategic partner, not just supplier
Delfia acts as a consulting partner and provides a continuous presence throughout the connectivity chain, from the physical infrastructure layer to observability and automation solutions. Its integrated model has already been adopted by leading operators in the country, as well as retail companies and financial institutions operating in partnership with the telecom sector. A team of advisor managers monitors the operation in real time, seeking efficiency and performance gains with a long-term vision.
This proximity allows the company to operate in highly complex environments, such as the project that brings stable connectivity to bank branches in the Amazon, combining technical know-how, intelligent logistics, and rapid response.
Another differentiator is the team's composition: many Delfia professionals come from telecom companies, which facilitates understanding of technical challenges and accelerates day-to-day operations.
AI, automation and journey personalization
Hyper-personalization is one of the key trends in the Customer Experience (CX) sector for the coming years, and Delfia is closely monitoring this trend. By combining data, intelligent automation, and digital curation, the company delivers solutions that transform the way operators interact with their users.
"Telecom has been strategic not only due to the volume of operations, but also due to the complexity and need for integration between technology, intelligence, and customer experience," Facco analyzes. "The trend is to offer service and connectivity tailored to the context of each profile. This requires more than technology: it requires understanding and knowledge of the journey and the ability to connect the ends seamlessly."
Solutions such as omnichannel orchestration, proactive observability, and analytics are already being used by telecom customers to accelerate diagnostics, improve satisfaction rates, and reduce losses. In 2024, Delfia led important deliveries in the sector, including award-winning projects with technologies such as Netscout and SolarWinds, reinforcing its role as an agent of innovation in the sector.
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