With growth to 2,500 m², the structure gains a new identity as As, centralizing managed services, IT laboratory, staging, IT equipment inventory, national-scale field support, logistics
The company aims to strengthen the city of São Paulo as a regional hub for technology and employment.
THE Delfia, a digital journey curator, announces the expansion of its operational base in São Roque, São Paulo, with the inauguration of As, a new identity born from the integration of the Delfia Experience Center (CED), responsible for managed IT services solutions, and the Field Service Intelligence Center (CIF), focused on field service, logistics, warehousing, and laboratory services. With the expansion of the built area from 1,000 m² to 2,500 m², the company consolidates the unification of its strategic operations, from technical support to inventory management, including logistics, remote support, and recurring services throughout Brazil, with a focus on the financial, telecommunications, and technology sectors.
More than just a physical union of structures, As represents a national platform for recurring services, a sector that already accounts for 65% of Delfia's revenue, compared to 10% recorded in 2020. The simultaneous integration and expansion of CED and CIF reflect the company's proposal to have full control over the technical and logistical service cycle from the initiation of the request to the resolution at the end, guaranteeing significant gains in quality, agility and operational profitability.
“When we entered this market, we collected calls and contacted partner companies to go into the field and replace or install the equipment.
Today, the entire process has become more efficient because we've expanded our service team with our own technicians and tripled the number of partners nationwide, offering greater reach to our customers. This has improved our performance, offering superior delivery quality nationwide. We're in full expansion mode, with the expectation of having a service point in every Brazilian capital by early 2026," says Paulo Alonso, Director of Operations at Delfia.
Coordinated operation of São Roque
As now houses Delfia's entire managed services and field service operations. Starting in August, more than 150 professionals will be based at the São Roque facility, in addition to a national network of over 1,250 technicians, including contractors and certified partners. All logistics for Greater São Paulo will also be handled by our own fleet, ensuring greater security in the transportation of sensitive equipment.
The physical structure includes a 24/7 NOC (Network Operation Center) for observability with 48 positions, a FOC (Field Operation Center) for dispatching and monitoring field operations, staging areas (for prior preparation of equipment), an in-house technical laboratory, logistics, storage and shipping center, and environments for training, qualification and internal events.
The new phase of the operation is already having a direct impact on indicators. In 2024, Delfia expanded its service locations nationwide from 20,000 to 54,000, also increasing the number of technical calls and activations from 120,000 to the 216,000 expected for this year. Equipment deployments are expected to exceed 28,000 by December, while the in-house technical laboratory enabled the recovery of 1,200 devices in just three months.
Technology boutique
While the market outsources aspects such as logistics, inventory, and maintenance, Delfia has chosen the opposite approach. As integrates all processes under one roof. Delfia's new structure is a direct response to the exponential growth in demand for managed and field service services, especially from large telecommunications operators and banks.
"Our goal was never to be the largest, but rather the most efficient. Delfia is now the most comprehensive field service operation in the market—and one of the few companies in the country offering a service with this level of depth—because it has internalized all stages: inventory, technical preparation, shipping, logistics, and monitoring. This reduces errors, maintains quality, and allows us to guarantee aggressive SLAs while controlling costs. We are a technology service boutique," explains Paulo Alonso.
As's new structure reflects Delfia's philosophy of combining agility with operational intelligence and the conscious use of resources. "At As, we combine technology, efficiency, and responsibility. It's not enough to be agile; we must be intelligent in the use of resources. Our operation is based on high performance with rationality, avoiding waste and prioritizing the full use of assets. This is how we generate real value for our customers and the business," emphasizes Paulo.
São Roque: regional technology hub
The expansion of the São Roque base aims to fulfill a strategic and social role for Delfia: to strengthen the city's presence as a regional hub for technology and skilled employment. A native of São Roque, Paulo Alonso saw the choice of the municipality as an opportunity to attract and develop local talent, as well as to increase team stability, contributing to a more sustainable growth model for the company.
"Our expectation is for São Roque to be recognized as a technology hub. There are highly qualified professionals here who often don't find opportunities. If Delfia can offer this gateway and career development, I'm already fulfilled. What we've built here goes far beyond operations; it's an investment in people," says Alonso.
Most of the team located in the new facility is made up of local residents. The company also organizes mandatory training and technical certifications, with regular audits across its entire partner network, ensuring standardization and excellence in national delivery.
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