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Quality in Service

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This course develops participants to deliver excellent service, using modern techniques to deeply understand customer needs and offer personalized experiences. You'll learn how to apply active listening, persona mapping, and product customization, aligning communication with customer expectations. Additionally, we'll discuss the importance of analyzing competitors and segmenting customers to create differentiated and effective service, overcoming challenges, and promoting solutions that meet unique needs. 

Workload: 15 hours

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Estudo ABES/IDC - FORÇA DE TRABALHO

ABES / IDC Study
WORKFORCE

The challenges of organizations in attracting and retaining talent in the areas of technology.

Year: 2022
Source: ABES / IDC

Dimensão pessoal e trabalho em 2023: uma visão da força de trabalho global

People and work in 2023: A view of the global workforce

This research provides essential information about the attitudes, aspirations and needs of 32,612 workers in 17 countries, including 8,613 working exclusively in the gig economy.

Year: 2022
Source: ADP Research Institute®

Emerging Professions in the Digital Age

This study about Emerging Professions in the Digital Age takes into account trends in digital transformation and the country's environmental recovery.

Year: 2021
Source: SENAI and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

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