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Retail 360º

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This course develops professionals in the commerce and retail sector to implement digital transformation strategies that improve operational efficiency and provide a personalized customer experience. Explore fundamental digitalization concepts, digital retail trends, and essential tools such as e-commerce, CRM, and ERP systems. Learn how to use mobile apps, personalize customer service, and optimize operations through agile methodologies and continuous innovation practices. 

Workload: 20 hours

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Estudo ABES/IDC - FORÇA DE TRABALHO

ABES / IDC Study
WORKFORCE

The challenges of organizations in attracting and retaining talent in the areas of technology.

Year: 2022
Source: ABES / IDC

Dimensão pessoal e trabalho em 2023: uma visão da força de trabalho global

People and work in 2023: A view of the global workforce

This research provides essential information about the attitudes, aspirations and needs of 32,612 workers in 17 countries, including 8,613 working exclusively in the gig economy.

Year: 2022
Source: ADP Research Institute®

Emerging Professions in the Digital Age

This study about Emerging Professions in the Digital Age takes into account trends in digital transformation and the country's environmental recovery.

Year: 2021
Source: SENAI and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

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