Service proposals can be customized to meet the entire communication journey of companies.
Dígitro Tecnologia, a leader in corporate communication and customer journey solutions, recently launched Nexus, a solution developed to automate the sales journey and unify communication and customer service services. With contact center solutions, chatbots and WhatsApp Business, in addition to a unified White Label communication product, the platform is being targeted at the company's own business partners who, with a multitenant structure, will support multiple user groups, ensuring agility and integration of internal processes with a focus on operational efficiency and reducing manual errors.
According to Octávio Carradore, Market Relations Director at Dígitro, Nexus stands out due to its ability to integrate and complement communication services. “From the customer journey, multichannel, to virtual assistants, internal administrative communication and collaborative communication, we are able to deliver the entire communication ecosystem of an organizational environment efficiently and securely,” he says.
The platform is a central piece in Dígitro’s recently launched Channel Program, aimed at partners, serving sectors such as services, commerce, ICT, finance, logistics, hospitality and healthcare, among others. “With Nexus, our partners can, in just a few minutes, set up personalized service proposals for their customers, integrating internal and external communication and gaining scalability with security and reliability”, explains Carradore.
In I estimated recently released by Gartner, 30% of companies intend to automate more than half of their network functions by 2026 and, according to the CX Trends report 2024, customers are not only already adapted to the use of technologies to improve their service, but they also expect companies to use automation and Artificial Intelligence to improve their service journey.
To learn more about Nexus, visit: https://bit.ly/4hgOhcl
About Digito
Dígitro Tecnologia is a Brazilian company with 100% capital and a pioneer in the innovation market in Brazil. Headquartered in Florianópolis, it operates in several countries in South America. Focused on developing technologies for Smart Cities, Customer Journey, Intelligence and Defense, it has Software as a Service (SaaS) solutions, in addition to an on-premise portfolio, used by Brazilian and international organizations. The company is a leader in the Public Security sector and has made important contributions to National Defense as a Strategic Defense Company (EED), certified by the Ministry of Defense. More information on the website www.digitro.com.
