Union between brands seeks to provide Brazilian educational institutions with the most advanced solutions on the global market with a focus on customer experience
THE NICE, a global reference in CX solutions, announces a new strategic partnership with Seal for Education, the education arm of Seal Sistemas, one of the largest integrators of advanced technologies for the supply chain in Brazil. This alliance aims to strengthen the offer of CX (customer experience) solutions in the education sector, resulting in innovation and efficiency gains for Brazilian educational institutions.
The partnership, which combines NICE's expertise in CX with Seal Sistemas' coverage in different verticals, seeks to optimize the customer experience within educational institutions, providing an exceptional user journey at all levels.
Strengthening CX in the education sector is a priority for NICE. Its CXone platform offers everything needed to enhance the customer experience in the education sector, as it is centered on an interaction built to orchestrate the entire omnichannel service journey.
“We are very excited about this partnership. Seal Sistemas plays a relevant role in the market and this collaboration will certainly expand our presence in the education segment. Driven by cutting-edge Artificial Intelligence, our 100% cloud, omnichannel and multiskill platform allows us to take the customer experience to a new level”, highlights André Mazocca, Sales Account Manager at NICE.
For Emerson Felipe, Commercial Director at Seal for Education, there is a growing demand for innovative CX solutions and, therefore, it is important to choose a partner that is ready to support educational institutions – providing a quality journey for already enrolled students, new students interested in courses, teachers and other strategic audiences.
“Our portfolio of integrated solutions for the education sector gains even more strength with the NICE platform, which optimizes the search for relevant information and makes it available in an intelligent way, both internally and projected on the internet. In this way, the institution's content and products become accessible to support the quick and fluid solution of consumer needs”, says Emerson Felipe.
