The global leader in independent enterprise software support has expanded the scope of its support services for VMware products in response to significant market demand
THE Rimini Street (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services specializing in independent support for Oracle and SAP software, and a Salesforce and AWS partner, announced the global launch of Rimini Support™, Rimini Protect™ and Rimini Consult™ for VMware products, a first-of-its-kind offering among independent service providers.
Rimini Street services will enable VMware customers with a perpetual license to continue using their current systems for years to come, offering support that includes guaranteed, priority engineer response 24/7/365 within ten minutes or less. The value of Rimini Street's standard support service for VMware products is comparable to current support fees paid directly to VMware.
“Many organizations have perpetual licenses to use VMware products and are facing significant increases in vendor-mandated annual fees. They are now looking for an alternative annual support service that allows them to continue deploying, changing and running their perpetually licensed software infrastructure smoothly and reliably for years to come,” said Seth Ravin, CEO and Chairman of Rimini Street . “Rimini now offers this support program for VMware products as an extension of its well-known and award-winning global support services for mission-critical systems, successfully used by thousands of customers in more than 100 countries over nearly two decades. ”
Save time and extend the life of VMware perpetual licenses
Concerned about VMware's sudden transition to a new subscription-based licensing model, customers with VMware perpetual licenses need time to analyze the proposed changes and decide whether to adopt the new format, negotiate new licensing terms and fees, or whether they will consider implementing a new virtualization platform.
In any of these situations, Rimini Street support for VMware can give organizations the time needed – which could be additional years – to perform this analysis and make the decision that is best for their business. Customers can receive premium support for their current, paid-for, perpetually licensed VMware software that still has years of useful life left in it.
“Our customers have made significant investments in their current VMware infrastructure, and many are seeking advice from Rimini Street on how to continue using their mature, stable VMware platform, as well as how to get the mission-critical quality support and services they need, the a price they can afford,” said Craig Mackereth, executive vice president of global delivery services at Rimini Street. “Our VMware support solution is innovative and unique in the market, and it is available now.”
“Rimini Street already delivers an exceptional level of support for our current enterprise software. We are excited that we now have the option to extend the life of our existing VMware products for many years and get the same exceptional support through Rimini Street for our infrastructure,” said Kentaro Yamamoto, general manager of JSR's IT Strategy department. Corporation, a Japanese company and global chemical semiconductor manufacturer.
A trio of proven solutions, now available for VMware
Rimini Support™ for VMware: 24/7/365 global support and consulting services with industry-leading SLAs, including:
- Dedicated support services for configuration, performance, installation, updating and customization;
- An appointed support engineer with an average of 15 years of industry experience;
- Guaranteed response SLA within 10 minutes for critical cases;
- Rimini Street's patented AI technology, Case Assignment Advisor, empowers engineers to resolve cases faster by recommending the ideal engineer based on more than 40 vectors.
Rimini Protect™ for VMware: Proactive, fast, and cost-effective security protection against known and unknown threats and vulnerabilities, including:
- Guidance on how to mitigate risks by strengthening the VMware ecosystem configuration;
- Rimini Street-developed Security Vulnerability Analysis Reports (SVARs), intelligence reports that include mitigation options and strategies;
- Zero-day reports;
- Level 1 security assessments.
Rimini Consult™ for VMware: Specialized consulting services to help VMware customers identify the best path forward and align technology strategy with business objectives. Services include:
- Roadmap and technical and application strategy;
- Technology assessments;
- License notice;
- Interoperability and integration;
- Increase in personnel and skills;
- Cloud migration.
“Rimini Street continues to be at the forefront of innovation, listening to the needs of the changing market and organizations around the world, launching new solutions and options that allow you to maximize the ROI and life of your current significant IT investments and gain time to make critical infrastructure decisions,” said R “Ray” Wang, principal analyst at Constellation Research, Inc. “We are excited to see the expansion of Rimini Street support services to include VMware products. Customers urgently need an alternative to VMware’s predatory tactics to migrate customers from on-premises to the cloud.”
To learn more about Rimini Street's VMware offering, click on here. To get in touch for an immediate consultation with one of Rimini Street's VMware Enterprise Architects or other experts, simply send an email to vmware@riministreet.com.
