The new virtual assistants are intended for third-party use. Currently, Metasix bots have already provided 143 million services to 44 million users.
THE Metasix, developer of bots and omnichannel service channels, is releasing a virtual assistant equipped with generative artificial intelligence to the market. With the use of new technology, Metasix now offers bots with conversational capabilities to be customized and installed in third-party service channels.
Generative AI assistant Generative AI can be more quickly trained for various roles such as marketing, sales, support, training, and general customer onboarding.
The operational director and founding partner of Metasix, Cleiton Jorge, predicts a growth of 180% in the company's revenues from omnichannel solutions, still in 2023, partly driven by products with humanized language.
According to him, conversational bots will accelerate the use of virtual assistants, making this type of automation more accessible to companies in various segments. This is because generative AI reduces bots' preparation times for interactive features and increases their adherence to legacy data technologies.
In the architecture of the new virtual assistant, Metasix is using open intelligence algorithms. This provides lower cost, agile development and ease of orchestration with the traditional bot structure already in use.
Currently, Metasix has close to a hundred bots installed, with conventional artificial intelligence, in use in client companies. They act as assistants in sales, technical assistance, support, exchange of goods, personalized product offers on e-commerce sites, billing contacts and provision of public services in city halls, state governments and utility companies.
These agents are configured for different forms and channels. They can serve as ChatBots or Voice-Bots and work linked to tools such as WhatsApp, Telegram, call-center, social networks and service portals.
Metasix is one of the first in Brazil to offer Omnichannel technology, through its “Cube” platform, which has modular components for service automation or self-service.
In addition to using humanoids, Cube incorporates speech-to-text conversion tools, computer vision capabilities, graphic code reading and big data analytical solutions.
143 Million Services
In the last five years, Metasix's virtual assistants have carried out around 143 million consultations involving 44 million employees, consumers or users of public services.
Cleiton Jorge bets on leveraging generative AI, not only in new customers, but also in technological updates for bot users.
“In retail or B2B, for example, the conversational bot drives digital marketing exploration, linking customer service and CRM information with tag tracking to produce predictive or historical insights into customer propensity. With this, it is possible to strengthen “customer centric” strategies, with the hyper-personalized offering of products and even financial negotiations without human assistance”, adds Cleiton. ]There
The executive sees the company's entry into the Generative AI niche as a new phase of the competitive strategy and is planning massive investments in the bot prototyping laboratory that Metasix opened at the beginning of his tenure as operational director.
