According to 48% of retail industry CIOs surveyed, current approaches to ingesting and storing observability data will not meet their future needs
THE Dynatrace, a leader in unified observability and security, announces the results of its latest global survey that analyzes the obstacles facing IT leaders (CIOs – Chief Information Officer) and its teams in the retail segment. The “2022 Global CIO Report – Retail” highlights that modern cloud architectures are enabling retailers to innovate and deliver capabilities that were not possible with legacy technologies. However, these paradigms, underpinned by multi-cloud and hybrid technologies, increase organizational complexity and risk.
For example, log management and analysis has become particularly challenging as teams find it increasingly difficult to monitor, analyze and query large volumes of disparate data quickly and cost-effectively. IT, development and security teams cannot drive digital transformation at the scale that modern clouds require or at the speeds demanded by their customers. According to the survey, the industry can overcome these issues with a more automated and scalable approach to observability and security.
The research reveals that:
– 74% of Retail Industry CIOs Say Data Explosion Due to Cloud Native Technology Stacks Is Beyond Human Ability to Manage;
– 52% of CIOs say teams can become overwhelmed by the increasing complexity of their technology stacks if they don't identify a more automated approach to IT operations;
– 45% of CIOs say their data storage tier is unable to scale efficiently to keep up with the volume of metrics and logs they need to capture;
– 71% of retail organizations say their IT environment changes by the minute.
“The increase in online shopping, combined with changing consumer behavior, has caused retailers to change their strategies, rethinking ways to develop seamless customer experiences. This has accelerated the adoption of multi-cloud native architectures that offer scalable capabilities to meet these demands,” says Roberto Carvalho, Regional Vice President for South America at Dynatrace. “However, this landscape also means an increase in complexity, and to manage this, IT, security and development teams rely on a growing range of different tools that monitor, observe and analyze data across their increasingly distributed technology stack. . Relying on a more automated and scalable approach to observability and security is key to making all of this work easier, making operations more stable and functional.”
Additional research findings include:
– 97% of industry CIOs indicate that there are barriers to expanding observability and security in their environments multicloud and cloud natives;
– 10% is the average proportion of the technology stack of which retail organizations have end-to-end observability;
– 46% of IT leaders say the amount of tools needed to monitor the complete technology stack hampers efficient operations;
– 40% from CIOs confirm that some areas of the technology stack are difficult to instrument or cannot be monitored with existing technologies;
– 75% claim that the expense and delay caused by reindexing and rehydrating data makes it difficult to derive value from the growing amount of observability and security information.
– 95% of Retail CIOs say AIOps and automation are key to alleviating skills shortages and reducing staff burnout.
The report is based on a global survey of more than 1,300 global CIOs and senior technology executives involved in cloud and IT operations management. The retail-focused survey sampled more than 150 retail CIOs and senior technology executives. The survey was carried out by Coleman Parkes on behalf of Dynatrace. Companies with more than 1,000 employees from Latin America, the United States, Europe, the Middle East and the Asia-Pacific region participated in the survey. The complete survey can be accessed on here.
