The tool was developed with a focus on the customer's digital journey and ensures service performance management for both social and traditional networks such as voice and video
Integrate several digital and traditional channels in customer service and relationship into a single system, saving time, control and agility. This is the proposal of Neo Interact, Dígitro Tecnologia's fourth-generation contact center solution that hits the market to facilitate the relationship between companies and their customers. With a contemporary and intuitive interface, the software unites voice, chat, video and social media services such as WhatsApp, Messenger and Telegram in a single environment, which optimizes the management of the service performed by robots or humans (PAs - or positions of service).
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O Neo Interact will be launched during Empreende Brasil, an event that brings together specialists in entrepreneurship and innovation in Florianópolis, on May 27th. During the meeting, the tool will be presented to retail and commerce companies, with a three-month trial offer for customers who contract the service with the operator Pleno. Those interested will be able to try the tool free for one month for those who register in this link.
“NeoInteract hits the market as a new contact center product. It operates in the cloud, as Software as a Service (SAAS), which allows an optimization of resources and processes. It is an evolution born from Dígitro's 45 years of experience in this market”, says Dígitro's product manager, Giovane Marangoni.
In this first phase, Neo Interact will have receptive voice and chat service. The application will allow integration with customer service robots, such as the chatbot and IVRs from Dígitro's Persona 3, which allow the automation of the relationship with the public.
“More and more companies of all sizes saw the need to expand their service channels, also using social media. During the pandemic, this process has accelerated a lot. Neo Interact meets this need, mainly with a focus on small and medium-sized companies”, highlights Market Relations Director, Octávio Carradore.
Neo Interact was born with a focus on customer journey management, including resources to measure the level of service satisfaction, without giving up a powerful operator performance management environment. With 100% operation in the cloud and a fully web interface, it allows remote access, streamlining and facilitating customer service directly from the company or at home office.
NeoInteract can be integrated with other software used by your company (such as Service Desk and CRM), converging information from different sources. The system also has resources for service through virtual assistants (ChatBot and VoiceBot), which allows automating the service of various services.
