Today, more than 50 employees daily use an agile and customized management system to meet the chain of processes and demands of the sales sector of the largest software reseller in Brazil and Latin America via iPhones and Windows and Mac computers.
For more than a decade, the software.com.br has consolidated itself as an important technology specialist in Latin America since its foundation in 2007. In addition to great partnerships with technology companies around the world, software.com.br It also has a technical services area specialized in the search for technological innovations and in choosing the best software licensing model, in addition to consulting for the implementation of projects through training, support and outsourcing services to provide complete solutions with hardware and services in cloud.
The current scenario of success began 12 years ago, when software.com.br started to make use of a management system developed with FileMaker – a platform recognized worldwide for its flexibility, speed and intuitiveness for creating customized and cost-effective CRM solutions for companies.
The challenge
In the beginning, software resellers used a CRM in their operations that did not integrate sales processes and did not offer the quality, reliability and agility necessary for day-to-day processes, generating mishaps and rework. Teams filled in everything manually, from lead to formal proposal — often even at the risk of missing out on a great sale.
It was urgent to change – and the solution for the scenario that until then conflicted with the dynamism of its professionals arrived through a customized management ERP developed and implemented by Implement Systems, a company with 23 years in the market and a member since 2014 of the channel network of software.com.br.
Solution, Implementation & Results
The speed of development and implementation, coupled with the solid reputation and reliability of FileMaker technology, were essential to the project's progress and success.
Since the beginning of the implementation, the processes have gone through numerous tests and validations and the employees have been properly trained, ensuring the incidence of minimum rates of errors and corrections. Everything started to be automated from the moment the sales orders were entered, promoting a great and immediate positive impact in all departments. Only productivity grew 80%.
In addition, the customized and integrated end-to-end ERP provides automatic currency updates such as dollars and reais, among other features, making the work and routines of the sales sector even easier and faster. Other important benefits were also instantly reaped by the organization, such as time and cost reduction, better integration and unprecedented speed in access and connectivity for decision making.
Rodrigo Villar, CEO of Software.com.br.
Currently, 50 employees of the software.com.br use ERP daily in Brazil and in other Latin American countries in consultations carried out through Windows, Mac, iPads and iPhones computers. And there's more: the system is evolving every day, growing along with the company, responding to business changes and new market realities thanks to constant improvements and the provision of support to users without interrupting their operations.
“FileMaker was one of our first partners represented exclusively through database software. It has been very productive and effective to use the tool as our CRM, successfully integrating information from all areas of the business and with the support of Implement Systems – which carried out the entire process of development, implementation and improvements”, says Rodrigo Villar, CEO gives software.com.br.
