One of the novelties, the Technical Account Manager works in a consultative manner so that customers achieve their business goals through SAS solutions
SAS, a world reference in analytics, introduces new services to the Brazilian market to help clients achieve their strategic business objectives, in addition to helping with the entire governance and operation of SAS platforms. Called Technical Account Manager (TAM) and Managed Services, the services are now available, with adoption by companies from different areas.
The Technical Account Manager (TAM) is a professional specialized in SAS and also in the customer's segment. With his knowledge of SAS platforms and the market, he works within companies and proactively proposes strategies so that, through SAS solutions, customers achieve their business objectives, whether they are increasing sales, improving the experience of their end customers, among many other challenges.
“TAM is a super-specialized senior professional that is trusted by the client, a trusted advisor who understands the business, as well as being a technical reference”, says Fábio Fogaça, PSD director at SAS. “In addition, TAM also helps to govern the SAS environment, always proposing improvements and keeping it updated”, he summarizes.
Another novelty, the service called Managed Services, has the proposal to remotely manage the management of infrastructure and applications dedicated to the SAS environment, keeping the software up and running, whether on premises or in the cloud. The service is also committed to providing agility in proposing technical solutions, proposing improvements and updates whenever necessary.
“We are the manufacturers, so we are the most specialized people on the market when it comes to SAS. We operate with super-aggressive SLAs and have a high level of team maturity, which are some of our differentials. All this at a very competitive cost-benefit”, explains Moisés Robles, head of TAM and managed services at SAS Brasil.
The new services are part of SAS Brasil's strategy of offering all the support so that customers can get the most out of their solutions, taking advantage of the full potential of technology to achieve the best business results.
