With the restructuring, the company intends to further strengthen the relationship with existing partners and foster new alliances, ensuring greater reliability and robustness in customer service.
SoftwareONE, a global provider with a local presence, and a leader in software solutions and cloud technology, has just announced a major restructuring of its commercial area. With the new format, the company intends to further strengthen the relationship with existing partners and foster new alliances, ensuring greater reliability and robustness to serve the customer in a broad and personalized way.
The restructuring process began in the second half of 2021. With the hiring of new employees and the reallocation of people in the business area, the expectation is to increase up to 50% of the workforce in this area in 2022, which currently has 65 employees. Still this year, SoftwareONE also intends to expand its total number of hired, which today are 300, in at least 30%.
According to SoftwareONE's Country Manager, Otávio Argenton, the new structure is in line with the company's focus on consolidating itself as a services company. “To achieve our objective, we need a team of specialists who know how to listen to the customer and transform their challenges into a technology solution that meets their needs”, he explains.
SoftwareONE's Chief Operations Officer (COO), Eronides Júnior, complements and reinforces that the company has consistent plans to expand its executive leadership this year. “With this change, we will amplify our executive leadership to the business area and we will seek strong professionals in the market, with experience to add value to the company, going ahead with our ambitious growth plan”, he explains.
The executives say that the company's main focus in 2022 will be the personalized offer, with an assessment focused on the specific needs of each client, in addition to even more robust alliances with the software manufacturers. “We will continue to invest in the total customer experience, that is, in the “total experience”, a strategy that combines the principles of “customer experience” and “employee experience” in order to generate great positive business results”, concludes Argenton.
