Updates to ProSupport Suite Security Services for PCs deliver personalized service and secure experiences so people can work from anywhere
Dell Technologies (NYSE: DELL) announces new features and enhancements to support services and security solutions focused on the enterprise PC portfolio. The new features aim to improve the experiences provided by IT managers, making them more modern, intelligent and safer for employees. For this, the update of the ProSupport Suite for PCs added features based on artificial intelligence with an always available proactive and predictive support approach to make IT service easier and more customizable.
With new security offers from endpoint, the industry's most secure business PCs are even better protected with security scanning offerings and additional OS protections. The novelty reflects the worldwide trend of doing anything from anywhere, whereby PCs have become more than just a tool: they have become the key connection point for everyday work and communication, becoming a portal for collaboration and professional productivity.
The rapid shift to teleworking, the rise in the use of cloud applications, and new ways to meet employee productivity needs have created new threat vectors in the industry. endpoint. Any type of business has become a target, regardless of location, sector or size, as threats become increasingly sophisticated and difficult to detect. Recent studies suggest that 44% of organizations have experienced at least one hardware or BIOS-level attack in the past 12 months. In order for a security strategy to endpoint to be effective, it must take into account the entire surface of the attack, including hardware and software in the supply chain.
With Dell Trusted Device capabilities, Dell business PCs protect equipment throughout the supply chain and device lifecycle. This comprehensive suite of security solutions that cover both above and below the operating system (OS), harness intelligence and help companies quickly prevent, detect and respond to threats, with improvements in time to detection (MTTD) and time to response ( MTTR).
“Dell Technologies' approach to IT support services is built on artificial intelligence-driven, adaptive and always available foundations, taking into account today's reality and future customer needs,” says Fabio Francisco, Portfolio Manager at Dell Technologies Services in Latin America. “IT's role has never been more important. While the mission remains the same – to keep everyone productive and systems up and running – the logistics behind it have gotten a lot more complicated, especially with the steady increase in data and opportunities at the edge. At the end of the day, the new features are about helping IT leaders to see and stay ahead, guaranteeing their teams around the world the best scenario for them to continue collaborating and innovating unhindered,” adds the manager.
Dell Technologies reaffirms its leadership position with new security features in the ProSupport Suite for PCs, which include Dell Trusted Device Security Information and Event Management (SIEM) Integration bringing customers full visibility of critical security events below the OS through dashboards from your Tech Direct portal – thus enabling a comprehensive analysis of your organization's security status.
According to a recent survey by Forrester Consulting, 70% of companies plan to increase their investment in telecommuting in the next year. With ProSupport Suite for PCs, IT managers are able to customize and automate the way they support employees, as well as streamline PC functions. Among the features available are:
- Customizable IT Management Tools:With the new updated catalog of management and deployment features, ProSupport Suite for PC is the first support service that gives IT managers the power to automatically and remotely update Dell BIOS, drivers, firmware and applications, and customize the how these updates are grouped and managed.
- Actionable, bespoke information about your PC fleet in one place:For the first time, IT managers can see the entire landscape on a single screen, compiling employee PC health, application experience, and security scores for their entire fleet of Dell PCs in one place. In this way, they can use these scores over time to understand performance trends and also take immediate action when needed, leveraging tailored recommendations and usage metrics provided by Dell Technologies' artificial intelligence-based service support software .
- Customizable and remote workflows:Using a custom rules manual to define and orchestrate remote workflows at scale, IT professionals are also able to pre-determine who automatically receives updates and how they are administered.
- ProSupport Suite for PC features available to partners and their customers:Dell Channel Partners can also utilize the full scope of the Dell portal, as well as AI driven tools and support within the ProSupport Suite for PCs to provide services to their customers. In addition, they can view and manage the support experience for more than one organization using SupportAssist on TechDirect, and they also have the option to utilize the expertise of Dell Technologies experts to overcome their customers' challenges on a case-by-case or across-the-board model. the fleet.
Availability
- The new features of ProSupport Suite for PCs are now available directly and through partners around the world.
