With intelligent automation, the company increased operational efficiency in critical processes, boosting the volume of files processed and the accuracy of financial data.
MDS Brasil, one of the country's leading brokers in insurance, reinsurance, risk consulting, and a leader in health and benefits, collaborated with IBM and systems integrator CXP to implement an intelligent automation and artificial intelligence (AI) solution that transformed its financial statement reconciliation process. The initiative generated significant gains in scale and accuracy, reduced operational costs, and greater predictability for the business.
Operating in a complex environment that demands the processing of large volumes of data from various insurance companies, MDS faced challenges related to accuracy and manual reconciliation. With the use of AI, the company achieved significant results, such as an increase of 750% in the number of financial files processed per day, reconciliations performed ten times faster, and 97.6% of accuracy in financial data, a level far above what is traditionally observed in the market.
To support this new level of performance, IBM, in conjunction with CXP, designed a solution based on IBM Robotic Process Automation (RPA) and the IBM Document Processing Engine (DPE), with AI technology, hosted on the IBM Cloud and integrated with an SQL Server database. This combination enables automatic data extraction, application of business rules for standardization and classification, real-time validation and centralized information storage, as well as the generation of analytical reports and dashboards that increase process visibility and accelerate decision-making.
The developed architecture enables the intelligent extraction of data from statements issued by multiple insurance companies, significantly accelerating the process and drastically reducing execution time. With intelligent automation, in addition to achieving greater accuracy and operational efficiency, MDS now offers its clients faster access to consolidated financial information and comprehensive analyses, strengthening its responsiveness and expanding its competitive advantage in the market.
“The combined use of RPA and intelligent document automation demonstrates the power of AI applied to complex operational processes. This partnership with MDS and CXP is an example of how IBM technology can accelerate business transformation, generate rapid return on investment, and scale intelligently,” says Fabricio Lira, Director of AI and Data at IBM Brazil.
“This new collaboration opportunity between CXP Brazil and IBM was essential to drive the evolution of MDS Brazil's operations, ensuring efficiency, resource and cost optimization, and above all, predictability, a key characteristic in the insurance market,” says Walter Rodrigues, COO of CXP Brazil. “The combination of IBM technologies with the implementation expertise of CXP specialists delivered significant results for the company, which expanded its ability to interpret files with lower costs and automated processes.”
Raphael Luna, IT executive director at MDS Brasil, highlights that the company is undergoing a digital transformation focused on efficiency, precision, and scalability.
“"The solution developed with IBM and CXP was crucial in automating a critical business process, freeing up our teams to focus on more strategic and higher value-added activities."”
With a global presence through Brokerslink, a network founded by the group that brings together around 25,000 professionals in more than 135 countries, MDS reinforces its innovation strategy by applying cutting-edge technology to ensure transparency, compliance, and operational excellence.
About MDS
Part of The Ardonagh Group, MDS is a multinational insurance and reinsurance brokerage, risk consulting, and benefits management group. It is a leader in the Health and Benefits segment and a benchmark in risk management and consulting for the Brazilian market. It also leads its segment in Portugal and has a presence in Angola, Mozambique, Spain, Chile, Cyprus, Mexico, and the USA. Globally, the corporation operates through Brokerslink – a company founded by the group that manages a network of brokers in approximately 135 countries, totaling around 25,000 insurance professionals. In reinsurance, the organization operates in Brazil, Portugal, Africa, and Chile under the MDS RE brand. RCG – Risk Consulting Group is a leading organization in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. With HighDome, a Protected Cell Company (PCC), the group offers alternative risk transfer solutions to the traditional insurance market.
About CXP
CXP Brasil, an information technology consultancy, was created to keep alive the motto “Your challenge is what drives us”, meeting the main demands of companies through solutions and services, offered in partnership with the largest manufacturers in the market. Founded in 2021, the company's goal is to unite the digital world with differentiated service, bringing the best customer experience on their journey towards digital transformation.
About IBM
IBM is a leading global provider of hybrid cloud and AI, as well as specialized consulting. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs, and gain a competitive advantage in their industries. Thousands of government and corporate entities in critical infrastructure areas, such as financial services, telecommunications, and healthcare, rely on IBM's hybrid cloud platform and Red Hat OpenShift to quickly, efficiently, and securely impact their digital transformations. IBM's advancing innovations in AI, quantum computing, industry-specific cloud solutions, and consulting deliver open and flexible options to our clients. All of this is backed by IBM's historic commitment to trust, transparency, accountability, inclusion, and service. For more information, visit the IBM website.
